Overview
Silver Springs Health Care Center, located in Glendale, Wisconsin, is a 112-bed nursing home dedicated to meeting the healthcare needs of its residents. As a member of Bedrock Healthcare, the facility emphasizes a family-oriented approach, aiming to provide specialized healthcare that improves residents’ independence and quality of life.
Services & Support
Silver Springs offers a range of services including skilled nursing, rehabilitation, and memory care. The facility is equipped to handle complex health needs, providing 24-hour skilled nursing, post-operative care, wound care, and specialized programming for cardiac, pulmonary, and orthopedic conditions. The staff is committed to helping residents recover from surgeries or illnesses, ensuring that their physical, mental, and emotional needs are addressed.
Care Approach & Staff
The care approach at Silver Springs is centered on treating residents like family. Many reviews highlight the staff’s friendliness and willingness to assist. However, there are contrasting experiences regarding the responsiveness and professionalism of the staff, particularly during night shifts. Some families have expressed concerns about communication and the attentiveness of the nursing staff, indicating that improvements are needed in these areas.
Who They Serve
Silver Springs serves a diverse population, including those requiring long-term nursing care and specialized memory care. The facility aims to support individuals recovering from surgery or illness, as well as those with chronic health conditions.
Levels of Care
The facility provides a continuum of care that includes skilled nursing, rehabilitation, and memory care. This allows residents to receive tailored support according to their specific health needs, whether they require short-term rehabilitation or long-term care.
Dining & Activities
While specific details about dining and activities were not provided, some reviews indicate that residents appreciate the food quality and the overall cleanliness of the facility. Engaging activities may also be part of the rehabilitation process, as therapy is emphasized in many resident experiences.
What Families Say
Feedback from families is mixed. Some families have praised the care their loved ones received, highlighting effective rehabilitation and a caring environment. However, there are serious concerns raised by others regarding communication failures, particularly in critical situations, leading to emotional distress for families. Instances of inadequate staff response times and perceived neglect have also been reported.
Room for Improvement
Several reviews point to significant issues with staff responsiveness, particularly during night shifts. Families have expressed frustration over communication lapses, especially in urgent situations involving their loved ones’ health. Some have reported cleanliness issues within the facility, which could benefit from enhanced oversight and maintenance.
Summary
Silver Springs Health Care Center offers a range of services designed to meet the diverse needs of its residents, emphasizing a family-like environment. While many families appreciate the caring staff and effective rehabilitation programs, there are notable concerns regarding staff responsiveness and communication. Prospective residents and their families may want to consider these factors when evaluating care options.
