Overview
Country Villa Assisted Living, located in Freedom, Wisconsin, offers assisted living services designed to support seniors in maintaining their physical and mental well-being. The facility emphasizes compassion and community, providing a rustic and comfortable environment that reflects the charm of rural living. Set on a sprawling 12-acre park, residents can enjoy scenic walking trails and the beauty of nature.
Services & Support
Country Villa Assisted Living provides a range of services including assisted living, memory care, and hospice care. The staff is dedicated to ensuring that residents receive the support they need, although experiences with care can vary significantly among residents and families. Some reviews highlight the attentive and engaged caregivers, while others express concerns about neglect and inadequate support.
Care Approach & Staff
The care approach at Country Villa is centered on compassion and community. Many families appreciate the dedication of the caregivers, noting their kindness and responsiveness. However, there are also reports of inconsistent care, with some residents experiencing neglect in terms of meal assistance and attention from staff. The administrative team has been described as defensive, which may contribute to the overall dissatisfaction among some families.
Who They Serve
Country Villa Assisted Living serves seniors of all ages who require varying levels of support. The facility aims to create a nurturing environment for residents, but feedback suggests that the quality of care may not meet the expectations of all families.
Living Options & Amenities
The facility offers a comfortable living environment with a focus on accessibility and community. Residents have access to common areas and outdoor spaces, although some reviews indicate that the physical condition of the facility could be improved. Concerns have been raised about the cleanliness and maintenance of individual rooms, which may impact the overall living experience.
Dining & Activities
Dining experiences at Country Villa have received mixed reviews. While some residents enjoy the food and the communal dining atmosphere, others have reported issues with meal service, including cold food and inadequate attention to residents’ needs during mealtimes. The availability of activities is also mentioned, but some families feel that more engagement and options could enhance the residents’ experience.
What Families Say
Feedback from families is varied, with some expressing gratitude for the care their loved ones receive and others raising significant concerns about neglect and the quality of service. Positive comments highlight the compassionate staff and the facility’s supportive environment, while negative reviews point to issues with care consistency and administrative responses. Families are encouraged to visit and assess the facility personally to determine if it meets their needs.
Room for Improvement
Several reviews indicate areas for improvement at Country Villa Assisted Living, particularly regarding staff responsiveness and care consistency. Issues of neglect have been highlighted, with families suggesting that better training and oversight could enhance the quality of care provided to residents. Addressing these concerns may help improve the overall experience for both residents and their families.