Overview
Heritage Assisted Living & Memory Care, located in Elm Grove, Wisconsin, is a modern 97-unit senior living community that offers a range of services including assisted living, enhanced assisted living, and specialized memory care. The facility aims to provide a homelike atmosphere complemented by unique amenities and a multidisciplinary staff dedicated to delivering quality care.
Services & Support
Heritage Assisted Living & Memory Care provides various levels of care tailored to individual needs. Assisted living residents can enjoy up to 28 hours of personalized care each week, while enhanced assisted living is available for those requiring additional assistance with daily activities such as bathing, dressing, and medication administration. The memory care program focuses on compassionate, individualized care for residents with Alzheimer’s and related dementias, ensuring support around the clock.
Care Approach & Staff
The staff at Heritage is noted for being compassionate and attentive, with many caregivers described as passionate about their roles. Families appreciate the communication from staff, particularly regarding medication management and updates on residents’ conditions. However, some reviews mention inconsistencies in care quality, highlighting a need for improvement in staff training and oversight.
Who They Serve
Heritage Assisted Living & Memory Care primarily serves seniors who require varying levels of support, from those seeking independent living with assistance to individuals with more complex memory care needs. The facility caters to a diverse group of residents, including those needing enhanced physical and medical assistance.
Dining & Activities
Residents at Heritage enjoy a variety of meal options, with the kitchen staff recognized for their kindness and willingness to accommodate dietary needs. The community offers engaging activities, including social events like Happy Hour, which many residents look forward to as a time to connect with others.
Room for Improvement
While many families have reported positive experiences, some reviews indicate concerns about the consistency of care, including issues with staff responsiveness and the treatment of residents. It is advised that families remain vigilant and proactive in monitoring their loved ones’ care.
Summary
Heritage Assisted Living & Memory Care in Elm Grove, Wisconsin, strives to provide a supportive and caring environment for seniors. With a focus on personalized care and a variety of living options, the community aims to meet the diverse needs of its residents. However, potential residents and their families are encouraged to conduct thorough research and stay engaged with the care process to ensure the best possible experience.