Overview
Atrium Health and Senior Living – Midwest, located in Appleton, Wisconsin, offers a range of senior care services including assisted living, rehabilitation, hospice, and physical therapy. However, feedback from families and vendors indicates significant concerns regarding the administration and financial practices of the facility.
Services & Support
The facility provides various services aimed at supporting senior residents, including rehabilitation and hospice care. Despite this broad range of services, there are multiple reports from families and vendors expressing dissatisfaction with the quality of care and support, particularly in the administrative handling of financial matters.
Care Approach & Staff
While some reviews highlight positive interactions with staff members, the overarching sentiment points to a lack of support from administration. Families have reported feeling neglected, especially in terms of addressing billing and financial concerns after their loved ones have passed.
Who They Serve
Atrium Health and Senior Living – Midwest serves seniors who require assisted living and rehabilitation services. However, the experience of families suggests that the facility may not meet expectations for care and administrative support.
Room for Improvement
Several reviews indicate that the facility struggles with timely communication and responsiveness regarding billing issues. Families have described lengthy delays in processing refunds and a lack of follow-up from administrative staff, which has caused significant frustration.
Summary
In summary, Atrium Health and Senior Living – Midwest in Appleton, Wisconsin, offers essential services for seniors but faces considerable challenges in administration and vendor relations. Families may want to consider these issues when evaluating care options for their loved ones.
