Grace Lutheran Communities – Prairie Pointe Assisted Living & Memory Care Altoona, WI

Overview

Grace Lutheran Communities – Prairie Pointe Assisted Living & Memory Care, located in Altoona, Wisconsin, offers assisted living and memory care services as part of its commitment to providing quality support to residents. Established in 1960, the facility aims to serve the community with a faith-based approach, emphasizing care and compassion.

Services & Support

The facility provides assisted living services designed to meet the individual needs of residents. However, some families have expressed concerns regarding the responsiveness of the staff, particularly in relation to call button response times. Instances of delayed assistance have been reported, with some residents waiting over 30 minutes for help. Additionally, there have been complaints about the quality of meals and the frequency of meal delivery.

Care Approach & Staff

While residents have noted that the staff members are generally caring and dedicated, there are concerns about staffing levels. Families have reported that staff appear overworked, which impacts the level of care provided. This has led to frustrations regarding the timely delivery of services, including physical and occupational therapy, which are currently offered only once per day.

Dining & Activities

Dining experiences at Prairie Pointe have received mixed reviews. Some residents have expressed dissatisfaction with the quality and temperature of the food served, citing instances of meals being cold or not delivered at all. This has contributed to a decrease in residents’ overall satisfaction during their stay.

What Families Say

Feedback from families has highlighted significant concerns regarding the quality of care at Prairie Pointe. One family member described a distressing situation where their loved one was left without assistance for an extended period, leading to increased stress and dissatisfaction. In contrast, another family reported a positive experience, noting excellent care and convenient therapy for their loved one, which underscores the variability in experiences among residents.

Room for Improvement

There are notable areas for improvement at Prairie Pointe, particularly regarding staffing levels and responsiveness to resident needs. Families have expressed that better communication and more consistent meal service could enhance the overall experience for residents.

Summary

Grace Lutheran Communities – Prairie Pointe Assisted Living & Memory Care aims to provide supportive living environments for residents in Altoona, Wisconsin. While there are commendable aspects of the facility, such as the caring staff, feedback indicates that improvements are needed in staffing and service delivery to ensure that residents receive the care and attention they deserve. Families considering this facility may want to weigh these factors when making their decision.