Overview
Riverside Valley, located in St Albans, West Virginia, is a skilled nursing facility that provides comprehensive elder care services in a homelike environment. Situated along the scenic Kanawha River, Riverside Valley offers 24/7 nursing support and personalized therapy programs. The facility aims to foster healing and well-being for its residents, emphasizing a warm and caring atmosphere.
Services & Support
Riverside Valley offers a variety of services tailored to meet the needs of seniors, including skilled nursing, rehabilitation, hospice care, and respite care. The facility also provides social worker support to assist families and residents in navigating care options. Local transportation is available to ensure residents can access necessary services and appointments.
Care Approach & Staff
The staff at Riverside Valley is described as compassionate and dedicated, forming meaningful connections with residents. Many families have noted the exceptional care provided by the nursing team, highlighting their attentiveness to individual needs. The director and other leadership staff are reportedly accessible and supportive, fostering an environment where families feel comfortable voicing their concerns.
Who They Serve
Riverside Valley serves a diverse population of seniors requiring various levels of care, including those needing short-term rehabilitation and long-term skilled nursing care. The facility is noted for its ability to cater to residents with specific needs, such as those requiring hospice care or memory support.
Living Options & Amenities
The facility features private rooms designed to create a comfortable and safe living environment. Residents benefit from a clean and well-maintained setting, as well as amenities that promote social interaction and community engagement among residents.
What Families Say
Feedback from families varies significantly. Many express gratitude for the compassionate care their loved ones receive, noting that the staff treats residents with dignity and respect. Positive comments highlight the supportive environment and the emotional connections formed between staff and residents. However, some families have raised concerns regarding specific incidents of care and communication, indicating a need for improvement in certain areas.
Room for Improvement
While many families report positive experiences, there are notable concerns regarding the quality of care in some instances. Issues such as delayed responses to requests and inadequate discharge planning have been mentioned. Families have expressed a desire for better communication and more consistent support from the staff during critical times.
Summary
Riverside Valley in St Albans, WV, offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care and clean facilities, there are areas that require attention to enhance the overall experience for residents and their families. The commitment of the staff to patient care is evident, and with ongoing improvements, Riverside Valley has the potential to provide even better service to its community.