Overview
Valley Center, located in South Charleston, West Virginia, is a skilled nursing facility that provides a range of services including post-hospital rehabilitation, long-term care, and respite care. The facility is recognized as an AHCA Quality Award winner and accepts Medicare, Medicaid, and most private insurances.
Services & Support
Valley Center offers skilled nursing care along with short-term rehabilitation services. Residents can benefit from a supportive environment designed to assist with their recovery and daily living needs. The facility also provides respite care, allowing families temporary relief while ensuring their loved ones receive professional care.
Care Approach & Staff
The staff at Valley Center has received positive feedback for their friendliness and dedication to resident care. Many families appreciate the professionalism and helpfulness of the team, noting that the staff responds promptly to requests. However, some reviews indicate concerns about the overall maintenance and updating of the facility, particularly regarding bathroom conditions and room amenities.
Who They Serve
Valley Center serves individuals who require skilled nursing care, including those recovering from hospitalization, as well as those needing long-term assistance. The facility is equipped to support residents with various needs, including those living with dementia or Alzheimer’s.
Levels of Care
The facility provides a range of care levels from short-term rehabilitation to long-term skilled nursing care. This flexibility allows families to choose the right type of care based on their loved one’s specific needs.
Living Options & Amenities
Residents at Valley Center share rooms, which some reviews describe as needing updates and improvements. The bathrooms and overall living spaces have been noted to require maintenance, with some residents expressing dissatisfaction with the size and condition of the facilities. Despite these concerns, many families appreciate the cleanliness of the environment.
Dining & Activities
Feedback regarding dining experiences indicates that food options may be limited and lack variety. Some residents have expressed dissatisfaction with the quality and portion sizes of meals, highlighting a need for improvement in this area.
What Families Say
Overall, families have shared mixed experiences regarding Valley Center. While many praise the staff for their kindness and the clean environment, there are significant concerns regarding the quality of care for residents with more complex needs. Some families have voiced strong objections to the perceived neglect and inadequate support for those unable to advocate for themselves.
Room for Improvement
There are clear areas for improvement at Valley Center, particularly concerning the maintenance of the facility and the quality of food provided. Several reviews point to the need for updates in resident rooms and bathrooms, as well as better communication regarding care and services.
Summary
Valley Center provides essential skilled nursing and rehabilitation services in South Charleston, West Virginia. While the staff has been commended for their care and friendliness, significant concerns regarding facility maintenance and dining options have been raised by families. Prospective residents and their families should weigh these factors when considering Valley Center for care.