Overview
Cedar Grove, located in Parkersburg, West Virginia, is an assisted living community designed to support older adults in maintaining their independence. The facility offers various services and amenities aimed at enhancing the quality of life for its residents. However, reviews indicate a mixed experience regarding the care and management of the community.
Services & Support
Cedar Grove provides a range of services aimed at helping residents with daily activities. While some families have noted the caring nature of individual staff members, there are significant concerns regarding the overall staffing levels and management practices. Reports suggest that staffing shortages have led to inadequate supervision and care for residents, particularly those requiring more assistance.
Care Approach & Staff
The care approach at Cedar Grove has received varied feedback. While some reviews highlight the kindness and dedication of the staff, others point out that the facility often appears understaffed. Families have expressed frustration over the lack of timely responses to resident needs, with instances of residents being left unattended for extended periods. The management’s handling of complaints has also been criticized, with some families feeling their concerns were not adequately addressed.
Living Options & Amenities
Cedar Grove offers a range of living options for seniors, including assistance with daily activities. However, concerns have been raised regarding the cleanliness of the facility, with reports of unpleasant odors and insufficient cleaning practices. The dining options include a menu for residents, but some reviews mention that meals are often limited to basic items like sandwiches and soups.
What Families Say
Feedback from families varies widely. Some appreciate the caring nature of the staff and the community’s efforts to engage residents in activities. However, many express dissatisfaction with the management and overall cleanliness of the facility. Specific complaints include billing practices that families found misleading and a general lack of adequate care for more dependent residents.
Room for Improvement
Common themes in reviews indicate a need for improvement in staffing levels and management responsiveness. Families have noted that the facility could benefit from enhanced training for staff and more rigorous cleaning protocols to ensure a more pleasant living environment for residents.
Summary
Cedar Grove presents itself as an assisted living community with a focus on supporting independence among older adults. While some residents and families have had positive experiences with the staff and community activities, significant concerns regarding management practices, cleanliness, and adequate care persist. Families considering Cedar Grove should weigh these factors carefully in their decision-making process.
