Overview
River Oaks Healthcare Center, located in Clarksburg, West Virginia, is a skilled nursing facility that provides both short- and long-term rehabilitation and therapy services. The center emphasizes the emotional and physical well-being of its residents, aiming to create a supportive environment for guests and their families. The facility encourages open communication and involvement in care planning to ensure that residents receive tailored support.
Services & Support
River Oaks offers a range of services, including skilled nursing, rehabilitation, physical therapy, and memory care. The facility is committed to addressing the specific healthcare needs of each resident, with a focus on personalized care plans that promote health and well-being. Social worker support is also available to assist families in navigating the care process.
Care Approach & Staff
The staff at River Oaks Healthcare Center has received mixed reviews from families. While some describe the staff as compassionate and attentive, noting their dedication to providing care with dignity, others have reported instances of neglect and poor communication. Families have highlighted the importance of staff responsiveness, particularly in urgent situations, as a critical aspect of care.
Who They Serve
The facility caters to individuals requiring skilled nursing care, including those with long-term needs and those recovering from acute medical conditions. Families have expressed gratitude for the care provided to their loved ones, particularly in difficult times.
Levels of Care
River Oaks Healthcare Center provides a variety of care levels to meet the diverse needs of its residents. This includes skilled nursing care for those who require assistance with daily living activities and rehabilitation services for those recovering from illness or injury.
Living Options & Amenities
Residents at River Oaks have access to various amenities, including activities such as bingo, live entertainment, arts and crafts, and social events. However, some families have raised concerns about the physical environment, noting issues such as cleanliness and the removal of furniture from rooms.
Dining & Activities
While the facility offers dining services, feedback regarding the quality of food has been mixed. Some families have expressed dissatisfaction with the meals provided, suggesting that improvements could be made in this area to enhance the overall experience for residents.
What Families Say
Feedback from families reflects a range of experiences at River Oaks Healthcare Center. Some have praised the staff for their kindness and the quality of care provided, while others have voiced serious concerns about neglect and inadequate communication. Instances of poor staff responsiveness have been noted, with families emphasizing the need for timely care and attention to residents’ needs.
Room for Improvement
Several reviews indicate that there are significant areas for improvement at River Oaks, particularly regarding staff responsiveness and communication. Families have reported experiences of neglect, including inadequate attention to residents’ basic needs and poor management of medications.
Summary
River Oaks Healthcare Center in Clarksburg, West Virginia, is a skilled nursing facility that offers a variety of services tailored to meet the needs of its residents. While some families have had positive experiences with the compassionate care provided, others have raised concerns about neglect and communication issues. It is essential for prospective residents and their families to carefully consider these factors when evaluating care options.
