Overview
Stonerise Home Health, located in Charleston, West Virginia, provides a range of home health care services aimed at helping patients maintain their independence and dignity in the comfort of their own homes. Their skilled team of clinicians is dedicated to engaging and empowering patients through personalized care plans that include skilled assessments, education, and various therapeutic services.
Services & Support
Stonerise Home Health offers a comprehensive array of services, including skilled nursing, physical therapy, wound care, injections, and infusions. Their home health care is particularly focused on patients transitioning from hospital stays or managing chronic conditions such as heart failure, COPD, and diabetes. Additionally, they provide hospice care, offering support to patients and families during end-of-life stages.
Care Approach & Staff
The staff at Stonerise Home Health is frequently described as compassionate and knowledgeable, particularly in their physical therapy department. Therapists have been noted for their professionalism and ability to motivate patients through challenging recovery processes. For instance, several clients reported significant progress in mobility and strength due to the encouragement and guidance of the therapy team.
Who They Serve
Stonerise Home Health caters to a diverse clientele, including patients of varying ages and conditions who require clinical care at home. Their services are particularly beneficial for individuals recovering from surgeries or managing complex health issues, ensuring that patients receive the necessary support to thrive at home.
Service Area
Stonerise Home Health serves patients throughout West Virginia and southeast Ohio, providing high-quality care across these regions to ensure that individuals can access the support they need in their own homes.
Scheduling & Availability
While many families have praised the consistency of care provided, some reviews highlighted challenges with communication, particularly regarding phone responsiveness. There have been reports of difficulty in reaching staff members to schedule appointments or ask questions, which may be a consideration for potential clients.
What Families Say
Feedback on Stonerise Home Health is mixed. Many families commend the skilled therapists and their ability to foster patient accountability and progress. However, there are notable concerns regarding communication and responsiveness from the staff. Some families have expressed dissatisfaction with the level of care and attention received, particularly in urgent situations.
Room for Improvement
Several reviews indicated a need for improvement in communication, particularly with phone responsiveness. Families reported difficulty in reaching staff members to address concerns or schedule services. Additionally, some patients have experienced issues with the attentiveness of the care provided, suggesting that staff training and engagement could enhance the overall patient experience.
Summary
Stonerise Home Health offers a range of home health and hospice services designed to support patients in maintaining their independence. While many families appreciate the skilled therapists and their positive impact on recovery, there are significant concerns regarding communication and staff responsiveness. Families considering Stonerise Home Health may want to weigh these factors when making their decision.
