Overview
Right at Home, located in Charleston, West Virginia, provides trusted in-home care for seniors and adults with disabilities. The agency focuses on creating custom care plans in collaboration with families to ensure that each individual’s unique needs are met. Their highly trained caregivers offer a range of services, including companionship, hygiene support, respite care, and physical assistance, all aimed at helping loved ones live independently at home.
Services & Support
Right at Home offers a variety of in-home care services tailored to the specific needs of clients. These services include companionship to foster social interaction, assistance with personal hygiene, and support for daily activities. Caregivers are available 24/7, including during holidays and weekends, ensuring that clients receive the support they need at any time.
Care Approach & Staff
The staff at Right at Home is frequently described as compassionate and dedicated. Caregivers are noted for their punctuality and willingness to go above and beyond in their roles. Many families have expressed appreciation for the personal connections their caregivers establish, highlighting the importance of kindness and understanding in their interactions. This approach not only aids in daily tasks but also contributes to the emotional well-being of clients.
Who They Serve
Right at Home serves a diverse clientele, including seniors and adults with disabilities who require assistance to maintain their independence. Families have shared positive experiences about the agency’s ability to cater to various needs, including those of clients who may be difficult or demanding. The caregivers often become integral parts of their clients’ lives, providing not just care but also companionship.
What Families Say
Families have praised Right at Home for the quality of care provided by their caregivers. Many reviews highlight specific caregivers who have made significant positive impacts on their clients’ lives, describing them as friends and blessings. The agency has received accolades for its professionalism and dedication to ensuring that clients feel valued and cared for. However, some feedback indicates concerns regarding internal issues within the company, particularly related to management and staff treatment.
Room for Improvement
While many families have had positive experiences, there are reports of internal challenges, particularly related to communication and management practices. Some caregivers have expressed dissatisfaction with how their concerns are addressed, indicating a need for improvements in staff support and administrative processes.
Summary
Right at Home in Charleston, West Virginia, is committed to providing high-quality in-home care tailored to the needs of seniors and adults with disabilities. With a focus on compassionate caregiving and personalized service, many families have found their caregivers to be reliable and supportive companions. While there are areas for improvement regarding internal company practices, the overall sentiment from families is one of gratitude for the care received.
