Overview
Maples, located in Bluefield, West Virginia, offers a range of senior care services including assisted living and rehabilitation. The facility has received mixed feedback from families regarding the quality of care and the overall experience for residents.
Services & Support
The Maples provides various services such as assisted living and physical therapy. Residents have access to activities designed to promote social engagement, and some families have noted that the staff is friendly and helpful. However, there have been significant concerns raised about the adequacy of care, particularly regarding hygiene and medication management.
Care Approach & Staff
While some families appreciate the helpfulness of certain staff members, others have reported issues with the level of care provided. Complaints include insufficient monitoring of residents and a lack of responsiveness to concerns about hygiene and health. Families have expressed frustration with the staff’s resistance to feedback regarding their loved ones’ care needs.
Who They Serve
The Maples serves seniors requiring various levels of care, including those needing rehabilitation and assisted living services. Experiences vary widely, with some residents thriving in the environment, while others have faced challenges that have raised concerns among their families.
Levels of Care
The facility offers independent living and assisted living options, but there are reports indicating that the transition between these levels can be problematic. Families have noted that residents may not receive the necessary support as their health declines, leading to significant concerns about their well-being.
Dining & Activities
The Maples provides dining options and activities for residents, although some families have criticized the quality of the food. There are reports of engaging activities that residents can participate in, which can enhance their social interactions and overall experience.
Room for Improvement
There are notable concerns regarding the staffing levels and the quality of care at The Maples. Families have reported issues with bed sores, medication mismanagement, and inadequate attention to residents’ hygiene. The facility may benefit from addressing these issues to enhance resident care and family satisfaction.
Summary
While The Maples has some positive aspects, such as friendly staff and engaging activities, there are significant concerns regarding the quality of care provided to residents. Families have reported issues with hygiene, medication management, and responsiveness to their concerns. Prospective residents and their families should carefully consider these factors when evaluating The Maples for senior care.
