Overview
Beckley Healthcare Center, located in Beckley, West Virginia, is a skilled nursing facility that offers both short- and long-term rehabilitation and therapy services. The center aims to focus on the emotional and physical well-being of its residents, striving to create a supportive environment for them and their families.
Services & Support
The facility provides a range of services, including skilled nursing and rehabilitation. Residents have access to physical therapy, which has received positive feedback from some families who noted significant improvements in mobility and care during their stay. However, there have been concerns regarding the overall staffing levels and the responsiveness of the staff to residents’ needs.
Care Approach & Staff
While some reviews highlight the dedication and compassion of the nursing and CNA staff, others express serious concerns about the quality of care. Families have reported instances of inadequate assistance for residents, particularly during critical times, leading to distress among patients. The consistency of the staff has been noted positively by some families, who appreciate the attention their loved ones receive.
Who They Serve
Beckley Healthcare Center serves a diverse population of residents requiring skilled nursing care and rehabilitation services. Families have reported mixed experiences, with some expressing satisfaction with the care provided, while others have voiced serious concerns regarding the overall management and conditions within the facility.
Levels of Care
The facility provides skilled nursing care and rehabilitation services, aiming to support residents recovering from various medical conditions. However, families have raised issues about the adequacy of care, particularly in relation to the number of staff available to assist residents.
Living Options & Amenities
Residents at Beckley Healthcare Center have access to various activities designed to engage them, such as bingo and paint and sip parties. However, concerns have been raised about the physical environment, including the cleanliness of the facility and the adequacy of room sizes for shared accommodations.
Dining & Activities
While the facility offers activities to keep residents engaged, there have been complaints about the quality of food served. Some families have noted that the dining experience does not meet their expectations, with specific issues regarding food presentation and temperature.
What Families Say
Reviews of Beckley Healthcare Center are polarized. Some families commend the staff for their kindness and the care provided, stating that their loved ones received good attention and support. Conversely, several reviews express profound dissatisfaction, citing neglect, poor living conditions, and inadequate staffing as significant concerns.
Room for Improvement
Numerous reviews indicate that Beckley Healthcare Center requires substantial improvements in several areas. Families have noted issues with staff responsiveness, cleanliness, and the adequacy of care provided to residents. Addressing these concerns is crucial for enhancing the overall experience for residents and their families.
Summary
Beckley Healthcare Center presents a mixed picture of care and support. While some families report positive experiences with the staff and rehabilitation services, significant concerns about staffing levels, cleanliness, and overall care quality have been raised. Prospective residents and their families may want to weigh these factors carefully when considering this facility for their loved ones.
