Overview
Willow Springs Care, located in Yakima, Washington, is a facility that provides care and rehabilitation services, including hospice. Established in 1944 and a part of Hyatt Family Facilities since 2006, it offers a range of accommodations and services aimed at supporting residents during their recovery and care needs.
Services & Support
The facility provides various services, including hospice care, physical therapy, and rehabilitation. Residents have access to round-the-clock nursing care, ensuring that both short-term and long-term needs are met. The facility features private and semi-private rooms, spacious courtyards, and a large rehabilitation gym, all designed to create a comfortable environment for recovery.
Care Approach & Staff
Reviews highlight a mix of experiences regarding staff interactions. While some residents and families express gratitude for the compassion shown by certain staff members, including nurses and therapists, there are significant concerns about neglect and inadequate care. Instances of delayed responses to call buttons and lack of attention to patient needs, particularly for those with severe health issues, have been reported. Additionally, the environment has been criticized for not being conducive to the health of residents with respiratory issues.
Who They Serve
Willow Springs Care serves a diverse population, including individuals requiring rehabilitation, hospice care, and those needing long-term assistance. The facility aims to provide a nurturing environment for residents, although experiences vary widely among families.
Room for Improvement
Concerns have been raised about the quality of care, particularly regarding neglect and inadequate pain management. Families have reported distressing experiences, including insufficient communication about care plans and delays in assistance. These issues indicate a need for improved staff training and responsiveness to resident needs.
Summary
Willow Springs Care offers a range of services for residents in Yakima, Washington, but experiences reported by families suggest significant areas for improvement in care quality and responsiveness. While some staff members are praised for their kindness and support, there are troubling accounts of neglect and inadequate attention to the needs of residents, particularly those in hospice care. Families considering this facility should weigh these factors carefully.
