Overview
PeaceHealth Southwest Hospice, located in Vancouver, Washington, aims to provide a comfortable and dignified transition for patients with terminal illnesses. Their care team is trained to work with both patients and their families, focusing on support and comfort during difficult times. The service is available to patients in various living situations, including homes, assisted living facilities, and skilled nursing environments.
Services & Support
PeaceHealth Hospice offers a range of services designed to support patients and their families through the end-of-life process. This includes anticipatory grief support services, bereavement counseling for both children and adults, and individual and family counseling. They also host group sessions for support, which are held at the Hope Bereavement Center in Vancouver.
Care Approach & Staff
The care approach at PeaceHealth Hospice is centered on keeping patients comfortable. However, reviews indicate significant concerns regarding the quality of care provided. Some families reported experiences of inadequate pain management and poor communication from staff, particularly during critical moments. While some staff members were praised for their compassion, specific individuals were noted for unprofessional behavior, leading to distress for both patients and their families.
Who They Serve
PeaceHealth Hospice serves individuals facing terminal illnesses, including those with complex needs such as dementia and cancer. They cater to patients in various living arrangements, ensuring that care is accessible wherever the patient resides.
Room for Improvement
Feedback from families highlights several areas needing improvement. Many expressed dissatisfaction with communication from the hospice team, citing delays in medication delivery and a lack of proper care plans. Instances of staff behavior that families found unprofessional were also noted, which contributed to a negative experience during an already challenging time.
What Families Say
Reviews reflect a mixed experience with PeaceHealth Hospice. While some families appreciated the support from certain staff members, many others reported serious issues, including a lack of timely care and inadequate pain management. One family recounted a distressing experience where their loved one was not provided necessary medications until the final days of life. This has led to a significant number of families seeking alternative hospice services after their experiences.
Summary
PeaceHealth Southwest Hospice aims to provide dignified end-of-life care, but feedback suggests that there are considerable gaps in service delivery and communication. Families have reported both positive interactions with certain staff members and significant frustrations with the overall care process. Prospective clients may wish to consider these factors when evaluating hospice options.