Overview
Orchard Park Health and Rehabilitation Center, located in Tacoma, Washington, is a Medicare-certified skilled nursing home that aims to provide a caring environment for its residents. The facility offers a blend of medical technology and personalized recovery plans, focusing on rehabilitation and skilled nursing services. However, the facility has received mixed feedback from families regarding the quality of care and dining experiences.
Services & Support
Orchard Park Health and Rehabilitation Center provides a range of services, including skilled nursing, rehabilitation, and physical therapy. The rehabilitation team is noted for taking a comprehensive approach to help residents regain strength and independence following illness, injury, or surgery. While some reviews highlight positive experiences with physical therapy, others express dissatisfaction with the quality and effectiveness of the rehabilitation services.
Dining & Activities
Dining experiences at Orchard Park have been a significant concern for many families. Several reviews describe the food as poorly prepared and unappetizing, with instances of cold and inadequate meals. Some residents have reported missing items from their meals and a lack of dietary accommodations, which has led to frustration among families. Although there are mentions of improvements in food quality, the overall sentiment remains negative regarding dining options.
Care Approach & Staff
The staff at Orchard Park includes nurses, aides, and therapists, with some residents reporting positive interactions with individual caregivers. However, multiple reviews indicate issues with staff responsiveness and communication. Families have expressed concerns about the high staff-to-patient ratios, which can lead to inadequate care and delays in assistance for residents. While there are acknowledgments of compassionate care from certain staff members, the overall level of service has been criticized.
Who They Serve
Orchard Park serves individuals requiring skilled nursing care and rehabilitation services. The facility caters to a diverse population, including those recovering from surgery or illness, as well as long-term residents. However, the experiences shared by families suggest that the quality of care may vary significantly.
Room for Improvement
Reviews frequently point to the need for improvements in several areas, including food quality, staff responsiveness, and overall cleanliness of the facility. Families have reported issues with communication from staff regarding medical care and treatment plans, leading to feelings of neglect. Additionally, the facility’s physical environment has been described as outdated and in need of maintenance.
Summary
Orchard Park Health and Rehabilitation Center presents itself as a facility committed to providing care and rehabilitation for its residents. However, the mixed reviews reveal significant challenges related to dining experiences, staff responsiveness, and overall quality of care. Families considering this facility for their loved ones are encouraged to visit and evaluate the environment and services firsthand.
