Overview
Heartwood Extended Health Care, located in Tacoma, Washington, has been serving the community since 1959. The facility aims to provide a comfortable and nurturing environment for its residents, offering a range of skilled nursing care and rehabilitation services. It is designed to cater to individuals of all ages, whether they require short-term rehabilitation or long-term care.
Services & Support
Heartwood Extended Health Care offers various services, including skilled nursing, occupational therapy, memory care, and hospice care. The facility accommodates 160 residents, providing 24-hour licensed medical and rehabilitative care. The activities program is noted for its engagement, allowing residents to participate in creative pursuits such as art.
Care Approach & Staff
The staff at Heartwood Extended Health Care is described as friendly and caring, with management being actively involved in patient care. However, there are mixed reviews regarding staff responsiveness and the overall quality of care. While some residents and families appreciate the dedication of certain staff members, others have raised concerns about the adequacy of care, particularly regarding medication management and timely assistance.
Who They Serve
Heartwood Extended Health Care serves a diverse population, including individuals needing rehabilitation after surgery, those requiring long-term care, and residents with memory care needs. The facility’s approach is to develop personalized care plans to meet the unique requirements of each resident.
Room for Improvement
While many reviews highlight the caring nature of some staff members, there are significant concerns regarding the overall quality of care at Heartwood Extended Health Care. Issues such as inadequate shower assistance, poor communication from management, and instances of unresponsiveness have been noted. Some families have expressed dissatisfaction with the facility’s handling of serious medical needs and the overall environment, suggesting that improvements are necessary to enhance resident safety and satisfaction.
Summary
Heartwood Extended Health Care in Tacoma, Washington, offers a range of skilled nursing and rehabilitation services in a setting designed for comfort and care. Although the facility has received positive feedback for its friendly staff and engaging activities, several families have raised serious concerns regarding care quality and management responsiveness. Prospective residents and their families may wish to consider these factors when evaluating Heartwood as a care option.
