Overview
First Choice In-Home Care, located in Tacoma, Washington, provides personalized in-home care services to over 4,500 clients annually. The company has been in operation since 1999 and offers more than 1.5 million service hours to both adults and children in need across several counties, including King, Pierce, and Snohomish.
Services & Support
First Choice In-Home Care specializes in providing a range of personal care services tailored to the needs of individuals and families. Their services are designed to enhance the quality of life for clients, ensuring they receive the necessary support in the comfort of their own homes.
Care Approach & Staff
The staff at First Choice In-Home Care are frequently described as compassionate and dedicated. Many caregivers express satisfaction with their work environment, noting the professionalism of management and the supportive nature of the team. Employees appreciate the flexibility in scheduling and the emphasis on staff well-being, which contributes to a positive work atmosphere.
Who They Serve
First Choice In-Home Care serves a diverse population, including both adults and children. Their client base includes individuals who require assistance with daily activities, such as personal care and companionship, ensuring that their specific needs are met.
Room for Improvement
While many caregivers and clients report positive experiences, there are concerns raised about the reliability of some caregivers. Instances of no-shows and inadequate training have been highlighted, leading to dissatisfaction among families relying on consistent care. Additionally, there have been serious allegations involving caregiver misconduct, which have affected the trust some families have in the service.
What Families Say
Feedback from families is mixed. Some caregivers and clients commend the company’s responsiveness and the quality of care provided, while others report serious issues, such as caregivers being unqualified or engaging in inappropriate behavior. Families have expressed frustration with the lack of accountability in these situations, indicating a need for improved oversight and communication from management.
Summary
First Choice In-Home Care in Tacoma, Washington, offers a wide range of in-home care services with a focus on personalized support. While many staff members and clients appreciate the compassionate care and flexibility provided, there are notable concerns regarding caregiver reliability and professionalism. Families considering this service may want to weigh these factors carefully.
