Overview
Touchmark on South Hill, located in Spokane, Washington, offers a vibrant senior living community nestled in the picturesque South Hill neighborhood. The facility provides a range of services including independent living, assisted living, memory care, skilled nursing, rehabilitation, and home health care. With its stunning 19-acre landscape and proximity to local attractions like Manito Park, Touchmark aims to create a fulfilling living environment for seniors.
Services & Support
Touchmark on South Hill offers a comprehensive array of services designed to support residents’ needs. These include skilled nursing care, rehabilitation services, and social worker support. Residents benefit from access to personal fitness training, physical therapy, and various recreational activities. The community also provides transportation services, ensuring that residents can easily access the surrounding area and participate in outings.
Care Approach & Staff
The care approach at Touchmark emphasizes compassion and individualized attention, with a commitment to enhancing the lives of senior residents. Staff members are noted for their dedication, with many reviews highlighting the caring nature of the nurses and aides. However, some feedback indicates that communication issues and staffing shortages have affected the quality of care in certain instances, particularly in the skilled nursing unit.
Who They Serve
Touchmark serves a diverse population of seniors, including those requiring independent living, assisted living, memory care, and skilled nursing. The community is designed to cater to various levels of care, making it suitable for seniors with differing needs and preferences.
Levels of Care
The facility provides multiple levels of care, including independent living, assisted living, memory care, skilled nursing, and rehabilitation. This range allows residents to transition smoothly between levels of care as their needs change, ensuring that they receive appropriate support throughout their stay.
Living Options & Amenities
Touchmark offers a variety of living options and amenities, including spacious apartments and access to communal areas like a sports bar and dining facilities. Residents can enjoy five-star dining experiences, with meals prepared from local ingredients. The community also features landscaped grounds, fitness facilities, and organized activities to promote social engagement.
What Families Say
Reviews of Touchmark on South Hill reflect a mix of experiences. Many families appreciate the caring staff and the beautiful environment, noting that the facility feels like home. However, there are concerns regarding communication and staffing levels, particularly in the skilled nursing area. Some families have reported negative experiences related to care quality, emphasizing the importance of thorough research when selecting a facility.
Room for Improvement
Several reviews indicate that communication can be a significant issue, particularly regarding updates and responsiveness from staff. Additionally, some families expressed concerns about the quality of nursing care and staff availability, suggesting that improvements in these areas could enhance the overall experience for residents and their families.
Summary
Touchmark on South Hill offers a diverse range of senior living options in a beautiful setting. While many families commend the caring staff and quality of life provided, there are notable concerns about communication and care consistency, particularly in skilled nursing. Families considering this facility should weigh both positive and negative feedback to ensure it aligns with their loved ones’ needs.
