Overview
Spokane Health & Rehabilitation, located in Spokane, Washington, offers around-the-clock skilled nursing care in a residential setting. The facility is designed to support both short-term rehabilitation and long-term care, providing a variety of services to meet the needs of its residents.
Services & Support
The community provides a range of services, including 24-hour nursing care, comprehensive post-acute rehabilitation, long-term care, respite care, and memory care. Residents have access to physical therapy and occupational therapy, which many reviews highlight as outstanding. The facility also offers social worker support, hospice services, and transportation assistance.
Care Approach & Staff
While many residents and families commend the physical and occupational therapy teams for their compassion and effectiveness, concerns have been raised about the nursing staff. Reviews indicate that some nurses may lack familiarity with patient medications and care plans, leading to delays in medication administration and insufficient communication regarding care. The facility has been described as understaffed, which may impact the overall quality of care provided.
Who They Serve
Spokane Health & Rehabilitation primarily serves individuals recovering from surgery or illness, as well as those requiring long-term care. The facility caters to a diverse population, including patients with complex medical needs.
Living Options & Amenities
The community features various amenities, such as an outdoor recreation area, a patio garden, a rehab gym, a beauty/barber shop, and a library. However, some reviews indicate issues with cleanliness and maintenance, suggesting that these areas may not always meet residents’ expectations.
Dining & Activities
Dining experiences have received mixed feedback, with some residents reporting that meals are often served cold and do not cater well to specific dietary needs. The availability of snacks and refreshments has also been noted as inconsistent.
What Families Say
Families have shared a range of experiences at Spokane Health & Rehabilitation. While many appreciate the dedication of the therapy staff, others express significant concerns about the overall quality of care, cleanliness, and responsiveness of the nursing staff. Instances of negligence and inadequate support have been reported, leading some families to seek alternative care options for their loved ones.
Room for Improvement
There are notable areas for improvement, particularly in staffing levels and communication among medical teams. Families have indicated that the facility’s management needs to address cleanliness and ensure that all staff members are adequately trained and informed about patient care.
Summary
Spokane Health & Rehabilitation offers a range of services aimed at supporting recovery and long-term care. While the physical and occupational therapy teams receive praise for their compassionate care, significant concerns about nursing staff responsiveness and facility cleanliness have been raised by families. Prospective residents and their families should weigh these factors when considering Spokane Health & Rehabilitation for care.
