Overview
North Central Care Center, located in Spokane, Washington, is a 99-bed skilled nursing facility that has been providing care and rehabilitation since 1944. The center offers a range of services including skilled nursing, rehabilitation, and hospice care, with a focus on creating a warm and inviting environment for residents. The facility has undergone renovations to enhance its therapy department and overall atmosphere, aiming to be comfortable, clean, and odor-free.
Services & Support
North Central Care Center provides various services including skilled nursing, rehabilitation, hospice care, and memory care. The facility emphasizes communication and dignity in care, with care conferences available upon request. Residents can expect professional staff to assist with their healthcare needs, although experiences with physical therapy and overall support have been mixed according to family reviews.
Care Approach & Staff
While many families have praised the nursing staff and their compassionate care, there are significant concerns regarding the quality of care provided. Some reviews highlight instances of neglect and inadequate communication, particularly regarding physical therapy. Families reported experiences where essential medical issues, such as appendicitis, were overlooked, leading to severe consequences for their loved ones. The staff’s approach has been described as inconsistent, with some families feeling that their concerns were not adequately addressed.
Who They Serve
North Central Care Center serves a diverse population, including residents requiring skilled nursing, rehabilitation, and hospice services. The center is qualified to care for individuals covered by Medicare, Medicaid, and various private insurance plans. However, some families have expressed concerns about the facility’s ability to meet the needs of all residents, particularly those with specific medical conditions.
Room for Improvement
Several reviews indicate a need for improvement in communication and care consistency. Families have noted that physical therapy was not consistently provided, and some staff members displayed a lack of compassion and professionalism. There are also reports of unpleasant odors in the facility, which detracts from the overall environment.
What Families Say
Feedback from families is mixed, with some praising the care provided to their loved ones, particularly in instances of rehabilitation after injuries. Positive mentions include the kindness of certain staff members, such as the receptionist, who has been noted for her helpfulness. Conversely, many families have voiced serious concerns about neglect, inadequate medical attention, and a lack of respect for residents’ needs, leading to distressing situations.
Summary
North Central Care Center in Spokane, Washington, offers skilled nursing and rehabilitation services in a remodeled facility. While some families have had positive experiences with the staff and care provided, numerous reviews raise alarm about neglect and inadequate medical attention. Families are encouraged to remain vigilant and proactive in advocating for their loved ones’ care to ensure their needs are met effectively.
