Overview
Avalon Care Center at Northpointe, located in Spokane, Washington, offers both short-term and long-term placements for patients requiring skilled nursing and therapy care following an accident or injury. The facility features a 20-bed sub-acute unit staffed by a dedicated team of nursing and therapy professionals, including physical, occupational, and speech therapists. Avalon Care Center aims to provide a supportive environment that focuses on recovery and well-being, with a commitment to helping patients transition smoothly back to their homes or to assisted living.
Services & Support
The center provides a range of services, including skilled nursing care, rehabilitation, and social worker support. Patients receive personalized care plans tailored to their individual needs, which are developed by a multidisciplinary care team. The facility emphasizes communication and collaboration with families to ensure that each patient receives the necessary support throughout their recovery journey.
Care Approach & Staff
Avalon Care Center’s approach to care focuses on compassion and dignity. While some reviews highlight the warmth and responsiveness of certain staff members, others express concerns regarding the attentiveness and qualifications of the nursing staff. The facility aims to create a nurturing environment, but experiences may vary depending on specific staff interactions.
Who They Serve
The facility caters to individuals recovering from injuries or accidents, including those requiring rehabilitation services. Patients with special needs or those needing continuous care are also welcomed, as evidenced by positive feedback from families regarding the care provided to their loved ones.
Room for Improvement
Several reviews indicate issues with management and staffing levels, including claims of understaffing that may impact the quality of care. Some families have reported experiences of neglect, such as delayed responses to patient needs and inadequate attention to personal care. Additionally, concerns regarding communication with management have been noted, suggesting that improvements in these areas could enhance overall patient experiences.
Summary
Avalon Care Center at Northpointe offers a range of skilled nursing and rehabilitation services in a supportive environment. While many families appreciate the compassionate care provided by certain staff members, there are notable concerns regarding management, staffing, and communication. Families considering this facility for their loved ones may want to weigh these factors carefully as they explore their options for care.
