Overview
Hospice of Spokane Hospice House, located in Spokane, Washington, is a nonprofit hospice provider committed to delivering quality end-of-life care. The facility focuses on addressing the medical, emotional, psychological, and spiritual needs of patients with terminal illnesses while also providing support to their families. With a dedicated team that includes physicians, nurses, social workers, and chaplains, they aim to create a compassionate environment for both patients and their loved ones during difficult times.
Services & Support
Hospice of Spokane offers a holistic approach to end-of-life care, ensuring that each patient receives comprehensive support tailored to their individual needs. The services include around-the-clock medical care, emotional and spiritual support, and grief counseling for families. The staff is noted for their responsiveness and kindness, often going above and beyond to ensure patients are comfortable and their needs are met promptly.
Care Approach & Staff
The care approach at Hospice of Spokane emphasizes empathy and compassion, which many families have praised. Reviewers have highlighted the extraordinary level of care provided by the nurses and caregivers, who are described as attentive and skilled. However, some concerns were raised regarding specific medical decisions and the perceived lack of empathy from certain staff members, which indicates room for improvement in maintaining consistent compassionate care across the team.
Who They Serve
Hospice of Spokane serves individuals of facing terminal illnesses. They provide care in various settings, including private residences, assisted living facilities, skilled nursing homes, hospitals, and their hospice house. This flexibility allows them to cater to the diverse needs of the community.
Location & Access
The hospice house is situated in Spokane, Washington, and serves the surrounding areas, including Ferry, Stevens, and Pend Oreille counties. The facility is designed to be a peaceful environment for patients and their families, enhancing the overall experience during a challenging time.
What Families Say
Families have expressed gratitude for the compassionate care their loved ones received at Hospice of Spokane. Many reviews emphasize the supportive atmosphere and the dedication of the staff in providing comfort during final days. However, some families reported concerns about specific medical practices and communication issues, indicating a need for more consistent empathy in care delivery.
Room for Improvement
While many families have praised the care provided, there are notable concerns regarding the empathy shown by certain medical staff, particularly in critical situations. Some families felt that their loved ones’ needs were not adequately met or that communication could have been clearer regarding care options. Addressing these issues could enhance the overall experience for future patients and their families.
Summary
Hospice of Spokane Hospice House is dedicated to providing quality end-of-life care in a compassionate environment. With a focus on holistic support for patients and families, the facility has garnered positive feedback for its attentive staff. However, addressing concerns related to empathy and communication will be essential for maintaining and improving the standard of care. Families are encouraged to consider all aspects of the service when making end-of-life care decisions.
