Overview
Family First | Washington HQ, located in Spokane, Washington, has been a prominent provider of elder care solutions since 1988. Formerly known as Villageplan, the organization has rebranded to align with its parent company while continuing to offer comprehensive care management, home care, and licensed counseling services. Their focus is on delivering empathetic and effective support for individuals and families navigating the complexities of elder care.
Services & Support
Family First provides a range of services aimed at enhancing the quality of life for seniors. Their offerings include personalized care management and home care tailored to meet the unique needs of each client. The organization works closely with families, government agencies, and other organizations to ensure a holistic approach to elder care. This collaboration extends to providing resources and support that address both emotional and physical well-being.
Care Approach & Staff
The staff at Family First is frequently described as compassionate and dedicated, with a strong emphasis on treating clients with respect and dignity. Many families have noted the positive relationships their loved ones develop with caregivers, which contributes to a trusting environment. However, some concerns have been raised regarding communication and staffing consistency, indicating that improvements in these areas could enhance the overall experience for clients and families.
Who They Serve
Family First primarily serves seniors and their families, offering tailored support for those dealing with the challenges of aging. Their services are designed to assist clients in maintaining their independence while receiving the necessary care and support. The organization also collaborates with various community partners, including government and religious organizations, to expand their resources and reach.
Scheduling & Availability
While Family First aims to provide timely and responsive care, some families have expressed concerns about scheduling and caregiver availability. Instances of caregivers arriving late or not showing up have been reported, highlighting a need for better management of staffing and communication regarding appointments.
What Families Say
Feedback from families is mixed, with many praising the compassionate care provided by specific staff members. For instance, one family member expressed deep appreciation for their case manager, noting how her support helped them feel heard and safe during a difficult time. Conversely, some reviews indicate dissatisfaction with communication and staffing issues, suggesting that while the care provided is often commendable, operational challenges exist that need to be addressed.
Room for Improvement
Several reviews have pointed out areas for improvement, particularly in communication and scheduling. Families have noted that better transparency regarding caregiver availability and more consistent communication could enhance their overall experience with Family First.
Summary
Family First | Washington HQ in Spokane, Washington, offers a wide range of elder care services with a focus on compassionate support and personalized care management. While many families appreciate the dedication of the staff and the quality of care provided, there are notable challenges related to communication and scheduling that the organization may need to address. Overall, Family First remains a significant resource for families seeking assistance in elder care.
