Overview
Consumer Direct Care Network Washington (CDWA), located in Spokane, Washington, serves as the Consumer Directed Employer (CDE) for Washington’s Department of Social and Health Services (DSHS). CDWA employs Individual Providers (IP) who deliver in-home personal care and respite services for older adults, children, and individuals with physical, intellectual, or developmental disabilities.
Services & Support
CDWA focuses on providing essential in-home personal care and respite services. They employ a large number of dedicated caregivers who are trained to support clients with diverse needs. The organization also offers a DirectMyCare portal, which is set to become more mobile-friendly, enhancing access to services for caregivers and clients alike.
Care Approach & Staff
Feedback from families highlights the professionalism and dedication of the staff. Many caregivers and coordinators are described as helpful, knowledgeable, and patient. Specific coordinators have been recognized for their exceptional customer service, often addressing complex issues and streamlining processes for caregivers. However, some families have reported challenges in communication and responsiveness from the organization.
Who They Serve
CDWA serves a wide range of clients, including older adults and individuals with disabilities. The caregivers employed by CDWA are trained to meet the specific needs of these populations, ensuring they receive appropriate care in their homes.
Service Area
CDWA operates throughout Washington State, providing services to various regions, including Spokane. They also host in-person community appointments to assist with hiring processes and other inquiries.
Scheduling & Availability
Families have reported difficulties in reaching CDWA for support, with long wait times and unresponsive communication being common themes. Some caregivers have expressed frustration over delays in their hiring process and issues with time submissions.
Insurance & Billing
Concerns have been raised regarding payment delays and billing accuracy. Caregivers have noted inconsistencies in their paychecks and issues with unpaid training and onboarding hours.
What Families Say
While many families appreciate the support they receive from specific coordinators, there are notable frustrations regarding the overall communication and administrative processes. Some caregivers reported feeling overwhelmed by the lack of responses to their inquiries and the challenges in managing their accounts effectively.
Room for Improvement
Families have indicated that improvements are needed in communication and responsiveness from the organization. Delays in the hiring process, payment issues, and difficulties in accessing necessary information have been recurring challenges for caregivers.
Summary
Consumer Direct Care Network Washington (CDWA) in Spokane, Washington, provides vital in-home care services through a dedicated team of caregivers. While many families commend the professionalism of specific staff members, there are significant concerns regarding communication and administrative processes that need to be addressed to enhance the overall experience for caregivers and clients.
