Overview
CenterWell Home Health, located in Spokane, Washington, is a home health care provider that focuses on delivering skilled nursing and therapy services to individuals managing chronic conditions or recovering from illness, injury, surgery, or hospitalization. Their approach emphasizes personalized care that aims to help clients regain independence and confidence in their daily lives.
Services & Support
CenterWell offers a range of services including skilled nursing and physical therapy. Their therapists are noted for their dedication and effectiveness, with many clients reporting improvements in mobility and independence. For instance, several families highlighted the exceptional support provided by the physical and occupational therapists, who have played a crucial role in helping clients manage chronic pain and regain strength.
Care Approach & Staff
The staff at CenterWell is described as caring and friendly, with many clients appreciating their promptness and communication. However, some reviews indicate variability in the quality of care, with a few families expressing concerns about specific interactions with staff members. While many caregivers are praised for their helpfulness, there have been instances where clients felt disregarded or undervalued during care discussions.
Who They Serve
CenterWell serves a diverse clientele, including individuals with chronic conditions such as Parkinson’s disease and those recovering from serious health issues like sepsis. Families have reported that the staff not only assists patients but also provides valuable education to family members on how to support their loved ones effectively.
Scheduling & Availability
Scheduling has been a point of contention for some families, with reports of inconsistent communication regarding appointment times. Clients have expressed frustration over last-minute changes and a lack of a clear schedule, which can complicate caregiving arrangements and impact family life.
Insurance & Billing
Billing practices at CenterWell have received mixed feedback, with some families describing the process as outdated and challenging. Concerns were raised about the lack of online payment options and difficulties in reaching management for billing inquiries.
What Families Say
Overall, families have shared a mixed experience with CenterWell. While many appreciate the compassionate care and expertise of the therapists, there are notable concerns regarding communication and scheduling. Some families have expressed disappointment over the discharge process and the perceived lack of support when care was needed the most. Despite these issues, there are positive remarks about the dedication of specific staff members who have made a significant impact on their loved ones’ recovery.
Room for Improvement
Several reviews indicate areas for improvement, particularly in scheduling consistency and communication regarding care plans. Families have expressed the need for more reliable information about appointment times and clearer guidance on care transitions to enhance their overall experience with the service.
Summary
CenterWell Home Health in Spokane, Washington, provides a range of home health services with a focus on patient-centered care. While many clients commend the expertise and compassion of the therapists, challenges in scheduling and billing practices have been noted. Families value the support offered but seek improvements in communication and care continuity to ensure a more streamlined experience.
