Overview
Aurora Valley Care, located in Spokane Valley, Washington, is a skilled nursing and rehabilitation facility that has been serving families since the 1960s. The facility aims to provide a nurturing and supportive environment for residents, focusing on their recovery and overall well-being. Aurora Valley Care offers both short-term rehabilitation and long-term skilled nursing services, with a commitment to delivering compassionate care around the clock.
Services & Support
The facility specializes in skilled nursing and rehabilitation services, providing individualized care plans that target mobility, strength, and daily living skills. Aurora Valley Care also offers a variety of activities to keep residents engaged and active, including games, festive gatherings, and outings, contributing to a lively atmosphere.
Care Approach & Staff
While some reviews highlight the warmth and friendliness of the staff, others indicate concerns regarding management and training. Positive experiences include attentive nurses and aides who strive to meet the needs of residents, particularly in the context of physical therapy. However, there have been reports of understaffing and inconsistent care, which can affect the overall experience.
Who They Serve
Aurora Valley Care caters to individuals requiring both short-term rehabilitation and long-term skilled nursing care. The facility aims to support residents with complex medical needs, ensuring they receive personalized attention in a comfortable environment.
Room for Improvement
Several reviews point to issues related to management and the overall quality of care. Concerns include understaffing, inadequate training, and cleanliness of the facility. Additionally, some residents have reported difficulties in receiving timely medication and assistance with personal care tasks, such as showering.
What Families Say
Feedback from families is mixed. While some express satisfaction with the care and support their loved ones receive, others have voiced serious concerns regarding the management of the facility, cleanliness, and the responsiveness of staff. Some families have noted a positive atmosphere with smiling staff, while others have highlighted the need for improvements in care delivery.
Summary
Aurora Valley Care offers a range of skilled nursing and rehabilitation services in Spokane Valley, Washington. While the facility has received praise for its friendly staff and engaging activities, it also faces challenges related to management and staffing that may impact the quality of care. Families considering Aurora Valley Care should weigh both the positive experiences and the areas needing improvement as they make decisions for their loved ones.
