Overview
Maxim Healthcare Spokane, WA Regional Office, located in Spokane Valley, Washington, has been dedicated to enhancing the quality of life for individuals in the community for over 35 years. Their compassionate clinical staff provides a variety of home healthcare services, including private duty nursing and behavioral care, aimed at empowering individuals with both chronic and acute conditions to live with dignity and independence.
Services & Support
Maxim Healthcare offers a range of services tailored to meet the needs of their clients. Particularly noted is their Applied Behavior Analysis (ABA) therapy, which has been described as transformative for children, with families expressing gratitude for the support and care provided by their staff. The agency is recognized for its commitment to delivering personalized care, with behavior technicians and board-certified behavior analysts working closely with families to implement effective strategies.
Care Approach & Staff
The staff at Maxim Healthcare is characterized by their dedication and genuine concern for both clients and employees. Many families have highlighted the positive impact their caregivers have had, emphasizing the professional and caring nature of the behavior therapists. Communication is a key aspect of their approach, with regular updates and training provided to families to ensure they are involved in the care process.
Who They Serve
Maxim Healthcare serves a diverse range of clients, with a strong focus on children requiring behavioral support. Their services are particularly beneficial for families within the Autism community, where they have made notable contributions to the development and well-being of children.
Service Area
While Maxim Healthcare has a strong presence in Spokane Valley, some families have noted that their services are limited to areas close to major freeways, and they do not operate clinics for therapy. This may affect accessibility for families living further away from these locations.
Scheduling & Availability
Families have appreciated the flexibility of Maxim Healthcare in accommodating scheduling changes. The agency works diligently to ensure that the needs of their clients are met, which has contributed to positive experiences for many families.
Insurance & Billing
There have been mixed experiences regarding insurance and billing. While some families noted that the office staff are helpful in addressing insurance-related issues, others expressed concerns about communication and support in navigating these processes.
What Families Say
Families have shared overwhelmingly positive feedback regarding their experiences with Maxim Healthcare. Many have praised the support and care provided by their behavior therapists, highlighting significant improvements in their children’s behavior and overall well-being. However, there are also some concerns regarding communication and the professionalism of certain staff members, indicating areas where the agency could improve.
Room for Improvement
While many families have had positive experiences, there are reports of inconsistent communication and professionalism among some staff members. A few families expressed dissatisfaction with the level of care and support received, suggesting that there may be opportunities for the agency to enhance its training and oversight of staff.
Summary
Maxim Healthcare Spokane, WA Regional Office is a well-established provider of home healthcare services in Spokane Valley, Washington. With a focus on ABA therapy and a commitment to community well-being, they have made a positive impact on many families. While there are areas for improvement, particularly in communication and staff professionalism, the overall sentiment reflects a caring and dedicated team striving to support their clients effectively.
