Overview
Family Resource Home Care, located in Seattle, Washington, provides non-medical assistance to help clients live comfortably and independently at home. Established in 1996, the agency aims to support families throughout the Pacific Northwest with dedicated caregivers committed to enhancing the quality of life for those in need of home care services.
Services & Support
Family Resource Home Care offers a range of in-home care services tailored to meet the needs of seniors and individuals requiring assistance. Their services include brief check-in visits, companionship, and round-the-clock care, ensuring that clients receive the support they need to maintain their well-being and independence. The agency serves clients in King North, Central, and South King County, including areas like West Seattle, SeaTac, Burien, Tukwila, and Shoreline.
Care Approach & Staff
The caregivers at Family Resource Home Care are noted for their compassion and dedication. Many families express appreciation for the personal relationships their caregivers foster, describing them as attentive and patient. However, some families have raised concerns about the reliability of scheduling and communication with the administrative team, indicating that these areas could benefit from improvement.
Who They Serve
Family Resource Home Care primarily serves seniors and individuals with varying levels of care needs in the Seattle area. Their services cater to those experiencing declining health or requiring additional support due to aging, chronic disease, or recovery from hospitalization.
Scheduling & Availability
Families have reported challenges related to the scheduling process, including difficulties in reaching the scheduling team and issues with last-minute changes or cancellations. Many have experienced frustration with the phone system, which can hinder effective communication regarding caregiver assignments.
What Families Say
Reviews highlight the quality of care provided by the caregivers at Family Resource Home Care, noting that many caregivers are described as compassionate and understanding. However, there are also significant concerns regarding communication and scheduling reliability, with some families expressing dissatisfaction with administrative support and billing practices.
Room for Improvement
Several families have indicated that communication and scheduling are areas needing attention. Issues such as last-minute caregiver changes, difficulty in reaching staff, and billing discrepancies have been recurring themes in feedback. Addressing these concerns could enhance the overall experience for clients and their families.
Summary
Family Resource Home Care in Seattle, Washington, offers compassionate in-home care services designed to support seniors and individuals in maintaining their independence. While many caregivers receive high praise for their dedication and care, families have expressed concerns regarding scheduling and communication with the administrative team. Improving these aspects could lead to a more positive experience for clients and their loved ones.
