Overview
Assured Home Health, located in Puyallup, Washington, is dedicated to providing home health services aimed at helping patients recover from illness, manage chronic conditions, and improve their overall quality of life in the comfort of their own homes. The agency offers a range of services delivered by a team of professional nurses, therapists, and home health aides, all committed to achieving the best possible outcomes for their clients.
Services & Support
Assured Home Health provides a full suite of home health services, including skilled nursing care and physical therapy. These services are designed to support patients in their recovery journey, prevent unnecessary hospitalizations, and help maintain independence. However, some families have expressed concerns regarding the adequacy of therapy services provided, noting that not all scheduled therapies were effectively delivered.
Care Approach & Staff
The staff at Assured Home Health includes a variety of healthcare professionals who are trained to offer personalized care. While many clients appreciate the compassionate nature of the nursing staff, there have been mixed reviews regarding the therapists. Some families reported a lack of continuity in care, as they encountered different therapists for each visit, which affected the overall therapeutic experience.
Who They Serve
Assured Home Health serves a diverse clientele, including patients recovering from surgeries, injuries, or managing chronic illnesses. The agency aims to provide care tailored to individual needs, although experiences may vary based on specific staff interactions.
Service Area
Assured Home Health operates across the Puyallup area and is part of a broader network serving communities in west Washington.
Scheduling & Availability
Scheduling has been a notable concern for some families, with reports of last-minute appointments and instances of no-shows due to insufficient advance scheduling. Clients have expressed a desire for appointments to be scheduled at least two days in advance to reduce stress and improve care coordination.
What Families Say
Feedback from families is mixed. While some appreciate the quality of care and support from certain staff members, others have highlighted issues with scheduling and the lack of compassion shown by some therapists. A few families reported feeling that the services did not meet their expectations, particularly regarding physical therapy.
Room for Improvement
Several families have indicated that improvements are needed in the scheduling process to enhance the experience for both patients and their families. Additionally, consistency in the therapy staff and a more compassionate approach from all team members could help improve overall satisfaction.
Summary
Assured Home Health offers a range of home health services in Puyallup, Washington, with a focus on personalized care. While many clients appreciate the efforts of the nursing staff, there are concerns regarding scheduling practices and the quality of therapy provided. Families seeking home health services may want to consider these factors when evaluating their options.
