Overview
Avalon Health & Rehabilitation Center, located in Pasco, Washington, is a provider of post-acute care and rehabilitation services. The facility specializes in short-term rehabilitation for individuals transitioning from acute medical care to home. Avalon offers personalized 24-hour skilled nursing care, ensuring that residents receive the attention they need for their medical conditions.
Services & Support
Avalon Health & Rehabilitation Center provides a variety of services, including physical therapy, skilled nursing, and social worker support. Residents benefit from a dedicated team that focuses on rehabilitation and recovery, helping them meet their individual goals. The facility is equipped to handle various medical conditions, ensuring comprehensive care for all residents.
Care Approach & Staff
The staff at Avalon is described as friendly, knowledgeable, and attentive, with many residents noting the professionalism of the nursing and therapy teams. The physical therapy department has received specific praise for its effectiveness, with multiple reviews highlighting the positive impact of therapy on recovery. However, some families have expressed concerns about the communication from administration and the responsiveness of staff, particularly during times of high demand.
Who They Serve
Avalon Health & Rehabilitation Center serves a diverse population, including individuals recovering from surgeries, strokes, and those requiring memory care. The facility aims to provide a supportive environment for residents needing transitional care and rehabilitation services.
Levels of Care
Residents at Avalon can expect access to skilled nursing care, rehabilitation services, and support for various medical needs. The facility is designed to accommodate individuals requiring short-term care and those needing ongoing assistance.
Living Options & Amenities
While specific details about living options and amenities are not extensively covered in the reviews, residents have noted that the facility is well-maintained and clean, contributing to a pleasant living environment. Activities are offered to engage residents and promote social interaction.
Dining & Activities
The dining experience at Avalon has received mixed reviews, with some residents enjoying the food while others reported issues with dietary restrictions not being accommodated. Activities are provided to keep residents engaged, with the activities team actively encouraging participation.
What Families Say
Feedback from families highlights both positive and negative experiences. Many appreciate the caring nature of the staff and the effectiveness of physical therapy. However, there are significant concerns regarding communication, responsiveness, and incidents that have raised alarms about safety and care quality. Some families have reported distressing experiences, including issues with call button response times and the handling of personal belongings.
Room for Improvement
Several reviews indicate that communication from administration could be improved, particularly regarding updates to families about their loved ones’ care. There have also been reports of delays in response times to call buttons and issues with personal items going missing or being mishandled.
Summary
Avalon Health & Rehabilitation Center offers a range of rehabilitation and skilled nursing services in Pasco, Washington. While many residents and families commend the staff’s dedication and the quality of physical therapy, concerns about communication and responsiveness persist. Families considering Avalon should weigh the positive aspects of care against the reported challenges to ensure it aligns with their loved ones’ needs.