Overview
Covenant Living at the Shores, located in Mercer Island, Washington, is a not-for-profit, faith-based continuing care retirement community. The facility offers a range of living options, including independent living, assisted living, skilled nursing, and rehabilitation services. Residents can enjoy a maintenance-free lifestyle with access to engaging activities and delicious dining.
Services & Support
Covenant Living at the Shores provides a variety of services tailored to meet the needs of seniors. This includes skilled nursing, rehabilitation, and hospice care. The community emphasizes a wellness initiative known as LifeConnect, designed to promote a balanced and fulfilling lifestyle. However, reviews indicate issues with staffing levels, particularly during night shifts, which can impact the quality of care.
Care Approach & Staff
The staff at Covenant Living is generally described as kind and patient, particularly by families who have experienced rehabilitation services. However, there are concerns regarding the use of agency nurses who may lack familiarity with residents’ needs. Some families have reported instances of medications not being administered correctly or on time, which is especially critical for residents with specific health conditions.
Who They Serve
Covenant Living at the Shores caters to seniors aged 62 and older, offering various levels of care to accommodate different needs. This includes residents requiring assistance with daily activities, memory care services, and those in need of skilled nursing and rehabilitation.
Living Options & Amenities
Residents can choose from a range of apartment styles, including studios, one-bedroom, and two-bedroom units. The community features scenic views, a private marina, a fitness studio, and opportunities for various activities such as lakefront barbecues and trips to nearby Seattle attractions.
Dining & Activities
Dining at Covenant Living is provided in the Fortuna Lodge, where residents can enjoy meals as part of their daily experience. While some residents appreciate the dining options, there are comments about the food becoming monotonous over time. The community offers various activities aimed at promoting social engagement and wellness.
What Families Say
Feedback from families is mixed. While many appreciate the caring nature of the nursing staff, concerns about understaffing and the quality of care persist. Some families have reported frustrating experiences with administration, including billing issues and lack of support during transitions. Overall, the kindness of the staff is frequently noted as a positive aspect, but there are significant areas for improvement in service delivery.
Room for Improvement
Several reviews highlight the need for increased staffing, particularly during night shifts, to ensure residents receive timely care and attention. Additionally, some families have expressed dissatisfaction with communication and administrative support, particularly regarding billing and reimbursement processes.
Summary
Covenant Living at the Shores offers a range of senior living options in a scenic setting, with a focus on wellness and community engagement. While many families commend the caring staff, challenges related to staffing levels and administration have been reported. Prospective residents and their families may want to consider these factors when evaluating the community for their loved ones.
