Overview
Chesterfield Services Inc, located in Kennewick, Washington, is a licensed home care company that has been serving the state since 1996. The organization aims to provide a comprehensive and integrated system of home health care that is accessible and culturally relevant. Chesterfield emphasizes continuity of care, ensuring that clients receive consistent support from their caregivers.
Services & Support
Chesterfield Services offers a range of home health care services designed to meet the diverse needs of individuals. They strive to create a care plan that is tailored to the unique requirements of each client, taking into account their cultural and medical needs. The company aims to facilitate a seamless experience by maintaining direct communication with clients and their families, avoiding the complexities of call centers.
Care Approach & Staff
Chesterfield Services is dedicated to providing compassionate care, but reviews indicate significant concerns about the professionalism and attitude of some staff members. Several individuals have reported negative interactions with office staff, describing them as rude and unhelpful. Additionally, there have been complaints regarding the quality of caregivers, with some clients expressing dissatisfaction with the behavior and professionalism of those assigned to them.
Who They Serve
The services provided by Chesterfield are intended for a wide range of individuals, including seniors and those with disabilities. However, feedback suggests that the level of care and responsiveness may vary, which has raised concerns among clients and their families about the reliability of the services.
What Families Say
Reviews from families reflect a mix of experiences. While some clients have praised specific caregivers for their kindness and support, many others have expressed frustration with the overall service quality. Common themes include dissatisfaction with staff attitudes, lack of professionalism, and concerns about caregiver reliability. Some families have noted that their experiences have led them to seek alternative care providers.
Room for Improvement
Multiple reviews highlight the need for improvement in staff professionalism and customer service. Clients have reported negative experiences with office staff and caregivers, suggesting that better training and oversight may be necessary to enhance the overall client experience.
Summary
Chesterfield Services Inc is a home health care provider in Kennewick, Washington, focused on delivering culturally relevant and comprehensive care. While they aim to provide personalized support, feedback indicates that there are significant areas for improvement, particularly regarding staff professionalism and caregiver reliability. Families considering their services may want to weigh these factors carefully based on the experiences shared by others.
