Overview
ANS, located in Kennewick, Washington, is a home health care provider that aims to assist individuals of all ages in living healthy lives in the comfort of their own homes. With over two decades of experience, ANS focuses on providing professional and quality care tailored to the specific needs of their clients. The organization emphasizes careful hiring practices and custom training for caregivers to ensure a suitable match for each individual’s requirements.
Services & Support
ANS offers a range of home health services designed to support clients from infants to seniors. They provide skilled care under both Idaho and Washington Medicaid, ensuring that various age groups receive appropriate assistance. The organization is committed to improving the lives of those they care for, although some reviews indicate challenges in service delivery.
Care Approach & Staff
The staff at ANS includes dedicated caregivers who are frequently noted for their compassion and commitment to client needs. However, reviews highlight significant concerns regarding the administrative side of the organization, particularly in communication and scheduling. Families have expressed frustration over issues with the scheduling app, which has reportedly caused confusion and problems with clocking in and out for shifts.
Who They Serve
ANS serves a diverse clientele that includes individuals of all ages, from infants to seniors. This wide-ranging service is designed to meet the varying needs of different age groups, providing necessary support in daily living activities.
Service Area
The organization operates in Kennewick, Washington, and extends its services throughout Eastern Washington and parts of Idaho, making it a key provider in the region.
Scheduling & Availability
Scheduling has been a notable point of contention among caregivers and clients. Some reviews indicate that the office staff can be unresponsive, particularly when caregivers need to report absences or seek assistance. Additionally, issues with the scheduling app have led to missed shifts and confusion regarding hours worked.
Insurance & Billing
Families have reported challenges with billing processes, including issues related to payment for missed shifts and the handling of timesheets. There are concerns about the administrative practices, particularly regarding the timely processing of payments and reimbursements.
What Families Say
Feedback from families and caregivers has been mixed. While some appreciate the dedication of the caregivers, many express dissatisfaction with the administrative aspects of the service. Complaints about poor communication, unprofessional behavior from office staff, and difficulties with the scheduling system are prevalent in reviews.
Room for Improvement
There are several areas where ANS could enhance its service delivery. Many reviewers have pointed out the need for better organization within the office, improved communication with both clients and caregivers, and a more efficient scheduling system. Addressing these issues could lead to a more positive experience for both clients and staff.
Summary
ANS in Kennewick, Washington, provides home health care services to individuals of all ages, emphasizing quality care tailored to client needs. While caregivers receive praise for their dedication, the organization faces challenges in communication and scheduling that have impacted the overall experience for clients and staff. Improvements in administrative processes and responsiveness could enhance service quality and client satisfaction.
