Overview
Royal Columbian, located in Kennewick, Washington, is an assisted living community that offers a range of living options including independent living, assisted living, and memory care. The facility aims to provide a supportive environment where residents can maintain their independence while receiving the necessary care and assistance.
Services & Support
Royal Columbian offers various services tailored to meet the needs of its residents. This includes independent living for those wishing to retain their autonomy, assisted living for individuals who need some help with daily tasks, and memory care for those facing cognitive challenges. The community is designed to foster socialization and engagement among residents through diverse activities and events.
Care Approach & Staff
The care approach at Royal Columbian emphasizes affordability, safety, and peace of mind for both residents and their families. While some families have expressed appreciation for the caring nature of certain staff members, there are reports of high turnover and inconsistent communication, which have raised concerns regarding the quality of care. Families have noted that while some staff members are attentive, others have displayed a lack of professionalism and empathy.
Who They Serve
Royal Columbian serves a diverse group of older adults, including those who require assistance with daily living activities and those needing specialized memory care. The community aims to create a welcoming environment for all residents, but feedback suggests that experiences can vary significantly.
Living Options & Amenities
Residents at Royal Columbian have access to various living options, including independent and assisted living, as well as memory care. The facility is designed to promote social interaction and provide a sense of community among residents. However, some residents have reported issues with room conditions and maintenance, which have affected their overall satisfaction.
Dining & Activities
Dining options at Royal Columbian have received mixed reviews. While some residents have enjoyed the meals provided, others have raised concerns about food quality and consistency. Activities are offered to encourage engagement, but the effectiveness of these programs and the responsiveness of staff can vary.
What Families Say
Many families have expressed gratitude for the care their loved ones receive at Royal Columbian, highlighting the dedication of some staff members. However, there are significant concerns regarding management practices, communication, and the overall treatment of residents. Several reviews indicate that families have faced challenges in addressing issues with staff and management, leading to frustration and dissatisfaction.
Room for Improvement
Feedback indicates that improvements are needed in several areas, including staff communication, management responsiveness, and the overall treatment of residents. Some families have reported concerning incidents related to the care and attention provided to their loved ones, suggesting a need for better training and oversight of staff.
Summary
Royal Columbian in Kennewick, Washington, offers a range of assisted living options aimed at providing care and support for older adults. While many families appreciate the efforts of some staff members, there are notable concerns regarding management practices, communication, and the quality of care. Families considering this facility should weigh the positive aspects against the reported challenges to make an informed decision.
