Overview
Hallmark Manor, located in Federal Way, Washington, is a skilled nursing facility that offers a range of services including rehabilitation and long-term care. This Life Care Centers of America facility is designed for patients seeking short-term rehabilitation, post-operative recovery, or long-term care. The environment is characterized by a clean and well-kept atmosphere, providing a welcoming space for residents.
Services & Support
Hallmark Manor provides a variety of services aimed at supporting the health and well-being of its residents. The facility offers skilled nursing care, along with physical and occupational therapy. The in-house team of therapists and nurses develops individualized care plans tailored to the specific goals and needs of each resident. This comprehensive approach ensures that residents receive the attention and support necessary for their recovery and daily living.
Care Approach & Staff
The staff at Hallmark Manor is noted for their kindness and professionalism. Residents and their families consistently express appreciation for the compassionate care provided by the nursing team and therapy staff. Reviews highlight the staff’s responsiveness to residents’ needs and their commitment to ensuring a comfortable living environment. The facility promotes a sense of community, with many residents participating in various activities designed to enhance their quality of life.
Living Options & Amenities
Hallmark Manor features private suites and amenities that aim to make residents feel at home. The facility includes flat-screen TVs, a library, and an always-available menu, ensuring that residents have access to comfort and entertainment. The clean and tidy environment, along with the absence of unpleasant odors, contributes to a positive living experience.
What Families Say
Family members of residents frequently commend Hallmark Manor for its cleanliness and the quality of care provided. Many reviews emphasize the professionalism and friendliness of the staff, as well as the engaging activities available for residents. While there are positive remarks about the overall experience, some families have noted concerns regarding staffing shortages that may affect the level of attention given to residents with higher care needs.
Room for Improvement
While most feedback is positive, some reviews indicate that there may be challenges related to staffing levels, particularly for residents who require more assistance. A few families have expressed concerns about responsiveness to call lights and the availability of necessary supplies. Addressing these issues could enhance the overall experience for residents and their families.
Summary
In summary, Hallmark Manor in Federal Way, Washington, is a well-regarded skilled nursing facility that prioritizes the care and comfort of its residents. With a dedicated staff and a variety of services, including rehabilitation and individualized care plans, Hallmark Manor aims to support residents on their journey to recovery and well-being. Families appreciate the clean environment and the compassionate approach of the staff, although some areas for improvement have been noted regarding staffing and responsiveness.
