Overview
Royal Hearts Homecare LLC, located in Virginia Beach, Virginia, provides health care services in the comfort and convenience of clients’ homes. Established in 2016, the company is licensed and bonded, and it aims to enhance the well-being and independence of individuals through personalized home care services.
Services & Support
Royal Hearts Homecare offers a variety of non-skilled home care services, including medication reminders, personal care, and assistance with daily activities. The staff is described as compassionate and understanding, ensuring that clients receive the care they need in a supportive environment. The company emphasizes communication, with many families noting that they can reach out to staff with any concerns, even after hours.
Care Approach & Staff
The caregivers at Royal Hearts are frequently praised for their kindness and professionalism. Families have reported positive experiences with the staff, who are noted for their ability to form trusting relationships with clients. The company also prioritizes the training of its caregivers, subjecting them to competency tests and background checks before placement.
Who They Serve
Royal Hearts Homecare serves a diverse clientele, including individuals facing temporary or chronic health challenges. Many families have shared their satisfaction with the care provided, highlighting the positive impact on their loved ones’ lives.
What Families Say
Reviews from families reflect a strong sense of appreciation for the compassionate care provided by Royal Hearts. Clients have described the staff as kind-hearted and dedicated, with one family noting that their grandmother has developed a fondness for her caregiver. While there are some concerns raised about specific management experiences, the overall sentiment is that the company is committed to high-quality care and client satisfaction.
Room for Improvement
Some reviews indicate that there are areas for improvement regarding customer service, particularly in communication with former employees. A few individuals expressed dissatisfaction with management interactions, suggesting that enhancing staff training in this area could benefit the company.
Summary
Royal Hearts Homecare LLC is recognized for its compassionate and professional approach to home health care in Virginia Beach. With a focus on personalized services and effective communication, the company has garnered a loyal client base. While there are some mixed reviews regarding management, the overall commitment to quality care remains a significant strength of the agency.
