Overview
Heartland Hospice, located in Suffolk, Virginia, is committed to providing compassionate end-of-life care. As part of the Gentiva family, the organization aims to support patients and their families through the challenges of terminal illnesses, ensuring that they receive the necessary physical, emotional, and social assistance.
Services & Support
Heartland Hospice offers a range of services including 24-hour nursing, symptom management, and hospice care. The team is dedicated to developing personalized care plans that address the specific needs of patients. Emotional support is also a significant component of their services, with professional grief counseling available for families during and after the hospice experience.
Care Approach & Staff
The care approach at Heartland Hospice emphasizes compassion and understanding, with a team that includes physicians, nurses, social workers, hospice aides, and chaplains. Many families have noted the kindness and professionalism of the staff, particularly highlighting the dedication of certain nurses who have provided attentive care during difficult times.
Who They Serve
Heartland Hospice serves individuals with life-limiting illnesses, including those with end-stage heart disease, COPD, Alzheimer’s disease, and ALS. The organization aims to provide comfort and dignity to patients and their families during the final stages of life.
Room for Improvement
While many families have praised the compassionate care provided by Heartland Hospice, there have been concerns regarding staffing issues and communication. Some reviews indicate that families experienced delays in receiving care and difficulties in scheduling appointments, which led to feelings of frustration during critical times.
What Families Say
Family feedback reflects a mix of experiences. Many commend the compassionate and attentive care from specific staff members, noting how they felt supported during challenging times. However, there are also reports of inadequate communication and missed appointments, leading to dissatisfaction with the overall service. Families have expressed a desire for more consistent and reliable support, especially during urgent situations.
Summary
Heartland Hospice in Suffolk, Virginia, offers compassionate hospice and home health services aimed at supporting patients with life-limiting conditions. While many families appreciate the care provided by dedicated staff members, there are notable concerns regarding communication and staffing that potential clients should consider when evaluating their options for hospice care.