Overview
Star City Rehab and Nursing, located in Roanoke, Virginia, provides a supportive environment for individuals recovering from injuries or illnesses. With a focus on comfort and dignity, the facility aims to help residents regain their independence, whether they are transitioning back home or choosing to stay long-term. The dedicated staff is committed to treating every resident with compassion and respect.
Services & Support
Star City Rehab offers a range of services including physical therapy, rehabilitation, and social worker support. The therapy teams, comprising skilled professionals, provide personalized care to help residents regain mobility and independence. The activities department organizes various events to keep residents engaged and promote social interaction, contributing to a vibrant community atmosphere.
Care Approach & Staff
The staff at Star City Rehab is noted for their compassionate approach and dedication to the residents. Many reviews highlight the positive interactions between staff members and residents, reflecting a genuine concern for their well-being. While there are commendations for the therapy teams and nursing staff, some feedback points to challenges with management and staffing levels, indicating that these areas may need improvement.
Who They Serve
Star City Rehab serves a diverse population, including those recovering from surgeries, illnesses, and chronic health issues. Families appreciate the facility’s ability to cater to individual needs, whether through rehabilitation services or long-term care options.
Living Options & Amenities
The facility is described as beautiful and well-maintained, ensuring a pleasant living environment for residents. Private rooms and bathrooms are available, contributing to a comfortable stay. The focus on cleanliness and upkeep is frequently mentioned by families, reinforcing the facility’s commitment to providing a welcoming atmosphere.
What Families Say
Families express gratitude for the care their loved ones receive at Star City Rehab. Many highlight the supportive and friendly nature of the staff, with particular praise for the therapy teams. However, there are concerns regarding staffing levels and management responsiveness, with some families feeling that these issues impacted their loved ones’ care experiences. Overall, there is a mix of positive and critical feedback, emphasizing the importance of advocacy for residents.
Room for Improvement
While many families have had positive experiences, there are recurring concerns about staffing levels and management practices. Some reviews indicate that understaffing affected the quality of care, particularly in urgent situations. Families have noted that responsiveness to calls for assistance could be improved, suggesting a need for better oversight and support from management.
Summary
Star City Rehab and Nursing offers a range of rehabilitation and supportive services in a caring environment. With a dedicated staff and a focus on individual needs, the facility aims to provide residents with the tools they need to recover and thrive. While many families report positive experiences, ongoing attention to staffing and management practices will be essential to ensure consistent quality of care.
