Overview
Choice Healthcare at Roanoke, located in Roanoke, Virginia, offers rehabilitation services for individuals recovering from acute medical conditions. The facility has undergone recent changes in ownership and management, which include renovations and upgrades aimed at improving the overall experience for residents.
Services & Support
The primary focus of Choice Healthcare at Roanoke is rehabilitation, particularly for patients transitioning from serious health issues, such as severe respiratory conditions. The facility’s respiratory team has received positive feedback for their role in aiding recovery, with reports of significant improvements in patients’ health.
Care Approach & Staff
While the rehabilitation teams, including physical and occupational therapy, have been commended for their effectiveness, there are concerns regarding the daily care provided by staff. Multiple reviews indicate that the general level of care may not meet the expectations of families, with reports of neglect and insufficient support for residents’ basic needs.
Who They Serve
Choice Healthcare at Roanoke serves individuals requiring rehabilitation following serious health events, such as COVID-19. The facility appears to cater to a diverse range of patients, but families have expressed serious concerns about the quality of care for their loved ones.
Room for Improvement
Feedback from families highlights significant issues with management and staff responsiveness. Concerns about medication administration and personal care have been raised, indicating a need for better oversight and training for staff to ensure that residents receive the attention and care they deserve.
Summary
Choice Healthcare at Roanoke provides rehabilitation services and has a strong respiratory team that has positively impacted some patients’ recoveries. However, the facility faces challenges regarding daily care quality and staff professionalism, which have been a source of distress for families. As the facility continues to implement changes under new management, it remains crucial for prospective residents and their families to consider these factors when making care decisions.
