Overview
Avante at Roanoke, located in Roanoke, Virginia, is a skilled nursing facility that offers various levels of care, including rehabilitation services. The facility has been noted for its specialized respiratory unit and rehabilitation programs, although it has received mixed reviews regarding staff interactions and overall care quality.
Services & Support
Avante at Roanoke provides a range of services, including physical therapy, occupational therapy, and rehabilitation. The facility is recognized for its specialized care for patients requiring ventilator support, which is a notable offering in the Roanoke area.
Care Approach & Staff
The facility has garnered feedback highlighting both the dedication of some staff members and the challenges posed by others. While some reviews commend the caring nature of certain therapists who work closely with patients to build confidence and provide personalized care, others report negative experiences with staff attitudes and responsiveness. Concerns have been raised about staff being unapproachable and neglecting residents’ basic needs.
Who They Serve
Avante at Roanoke serves a variety of patients, including those requiring rehabilitation after surgeries and individuals needing ventilator support. The facility’s specialized respiratory care is highlighted as a significant aspect of its services.
Clinical Services & Rehab
The rehabilitation services at Avante at Roanoke include physical therapy and occupational therapy, which have received positive remarks from some families. These services are designed to cater to the specific needs of patients recovering from surgeries or managing chronic conditions.
What Families Say
Family feedback about Avante at Roanoke is mixed. Some families express appreciation for the therapy services and the compassionate care provided by specific staff members. However, numerous reviews indicate significant dissatisfaction with staff behavior, communication issues, and the overall quality of care. Reports of neglect and poor responsiveness have raised serious concerns among families regarding the welfare of their loved ones.
Room for Improvement
There are notable areas for improvement at Avante at Roanoke, particularly in staff training and communication. Families have expressed a need for better responsiveness from staff and a more compassionate approach to resident care. Addressing these concerns could enhance the overall experience for both residents and their families.
Summary
Avante at Roanoke offers important rehabilitation and respiratory services in Roanoke, Virginia. While some families appreciate the specialized care provided by certain staff members, there are significant concerns about staff attitudes and the quality of care. Families considering this facility are encouraged to weigh both the positive and negative feedback when making their decision.
