Overview
Accordius Health at Roanoke, located in Roanoke, Virginia, is a skilled nursing facility that offers rehabilitation and long-term care services. The facility has undergone renovations to enhance its environment, including updates to hallways and patient rooms. However, it has received mixed reviews from families regarding the quality of care and overall experience.
Services & Support
The facility provides a range of services including physical therapy and rehabilitation. While some reviews highlight the quality of the respiratory therapy and rehabilitation departments, there are significant concerns regarding the overall nursing care and staff responsiveness. Families have reported instances where patients did not receive timely assistance or adequate attention.
Care Approach & Staff
Reviews indicate a troubling lack of communication among staff and between staff and patients. Families have expressed frustration over the perceived negligence in patient care, including instances where patients were left unattended for extended periods. Some reviewers noted that the staff appeared overwhelmed, which may contribute to the inconsistent level of care provided.
Who They Serve
Accordius Health at Roanoke serves individuals requiring skilled nursing care, rehabilitation, and long-term support. However, the facility has faced criticism for its ability to meet the needs of its residents, particularly those with more complex health issues.
Living Options & Amenities
The facility is in the process of updating its living spaces, with new paint and renovations aimed at creating a more welcoming environment. Despite these efforts, some reviews mention that the cleanliness and overall condition of certain areas remain a concern.
Dining & Activities
Dining experiences have been criticized, with reports of unappetizing meals served to residents. Some families shared that the food quality did not meet their expectations, which can significantly impact the overall experience of residents.
What Families Say
Feedback from families is highly polarized. While some have praised the dedication of specific staff members, others have reported severe dissatisfaction with the overall care, citing neglect and poor communication. There are multiple accounts of patients experiencing inadequate attention, leading to negative health outcomes.
Room for Improvement
The facility has been noted for needing improvements in staff communication, responsiveness to patient needs, and the overall cleanliness of the environment. Families have expressed a desire for better management practices and more consistent care.
Summary
Accordius Health at Roanoke offers skilled nursing and rehabilitation services in a facility that is currently undergoing renovations. While there are positive aspects regarding certain therapy departments, significant concerns about nursing care, communication, and dining experiences have been raised by families. Prospective residents and their families may want to carefully consider these factors when evaluating their options.
