Overview
TheKey, located in Roanoke, Virginia, has been providing trusted in-home care for seniors and adults with disabilities for over 20 years. Their mission is to support successful long-term aging at home through personalized care plans tailored to each client’s unique needs. TheKey offers a range of services, including in-home care, respite care, senior personal care, elder care, and companionship, ensuring that clients can live happier and healthier lives in their own homes.
Services & Support
TheKey provides a comprehensive array of services designed to meet the diverse needs of their clients. Their offerings include 24/7 in-home care, which is available during holidays, weekends, and overnight. The caregivers are trained to assist with daily living activities, medication management, and coordination of medical appointments. The Balanced Care Method used by TheKey emphasizes the importance of a healthy mind, body, and spirit, aiming to enhance the overall quality of life for clients.
Care Approach & Staff
Families have noted the professionalism and compassion of the caregivers at TheKey. The staff is described as attentive and dedicated, with many clients expressing gratitude for the support provided. The office team is also recognized for their effective communication and leadership, contributing to a smooth caregiving experience. TheKey ensures that caregivers are well-trained and supported, which helps maintain a high standard of care.
Who They Serve
TheKey primarily serves seniors and adults with disabilities who require assistance to age comfortably at home. Their personalized care plans cater to the individual needs of each client, allowing for a tailored approach that promotes dignity and independence.
Service Area
TheKey operates in Roanoke, Virginia, and has established a reputation for quality home health care services in the area. However, it is important to note that they are currently not accepting new patients in Roanoke, which may affect families seeking immediate assistance.
What Families Say
Families have shared overwhelmingly positive experiences with TheKey, highlighting the quality of care and support received. Many reviewers praised the caregivers for their kindness, professionalism, and dedication to meeting the needs of their loved ones. Clients expressed appreciation for the effective communication from the office staff and the seamless coordination of care.
Room for Improvement
Despite many positive reviews, there are some concerns regarding the intake process, as a few families reported frustration when learning that TheKey was not accepting new patients after an initial consultation. Additionally, there were mentions of ethical issues and communication challenges in some reviews, indicating that improvements could be made in these areas.
Summary
Overall, TheKey in Roanoke, Virginia, is recognized for its compassionate and professional care for seniors and adults with disabilities. With a focus on personalized care plans and a commitment to enhancing the quality of life for clients, TheKey has built a strong reputation in the community. Families appreciate the dedication of the caregivers and the supportive office staff, although potential clients should inquire about current availability before proceeding with the intake process.
