Overview
Maxim Healthcare Roanoke, VA Regional Office, located in Roanoke, Virginia, offers home healthcare and behavioral care services aimed at enhancing the quality of life for individuals with chronic and acute conditions. With over 35 years of experience, the agency emphasizes compassionate care, aiming to empower clients to live with dignity and independence.
Services & Support
Maxim Healthcare provides a variety of services including private duty nursing, personal care, and behavioral care. The agency claims to support individuals with diverse healthcare needs, although reviews indicate challenges in service delivery, particularly regarding nursing coverage.
Care Approach & Staff
The clinical staff at Maxim Healthcare is described as compassionate and dedicated. However, some families have expressed concerns about the company’s ability to effectively staff cases and maintain communication. There are reports of inaccurate scheduling and a lack of follow-through, which can leave families scrambling for care.
Who They Serve
Maxim Healthcare serves individuals with chronic and acute conditions, including those requiring extensive support due to disabilities. Families have shared mixed experiences, with some noting dissatisfaction with the level of care provided and challenges in securing consistent nursing support.
What Families Say
Feedback from families has been largely negative, with several reviewers highlighting issues such as unprofessional communication and inadequate nursing coverage. One family reported being left without care despite having approved hours, while another expressed frustration over the inability to communicate with their own nurses. Conversely, some staff members have shared positive experiences, appreciating the supportive office environment and the agency’s efforts to celebrate their team.
Room for Improvement
Multiple reviews indicate a need for improvement in communication and scheduling accuracy. Families have noted difficulties in obtaining reliable coverage, which has led to increased stress and hardship. Additionally, there are concerns about the responsiveness of the scheduling team and the overall management of cases.
Summary
Maxim Healthcare Roanoke, VA Regional Office offers a range of home healthcare services with a focus on compassionate care. While the agency has a long history and some positive internal feedback, many families have reported significant challenges related to staffing and communication. Prospective clients may want to consider these factors when evaluating their options.
