Overview
Carilion Clinic Home Care, located in Roanoke, Virginia, provides home health care services to individuals in need. The agency offers a range of therapies and support aimed at improving the quality of life for their clients.
Services & Support
Carilion Clinic Home Care offers various services, including physical therapy, speech therapy, and specialized care for conditions such as lymphedema. Families have reported positive experiences with the care provided, particularly highlighting the effectiveness of the therapies for specific health challenges.
Care Approach & Staff
While many families have expressed satisfaction with the helpfulness of the staff over time, there have been concerns regarding the professionalism and training of some personnel. Instances of unprofessional behavior, such as inappropriate reactions to requests from clients, have been noted. Additionally, there have been reports of inadequate infection control practices during home visits, raising concerns about the training and oversight of traveling nurses.
Who They Serve
Carilion Clinic Home Care serves a diverse range of clients, including those recovering from surgery or managing chronic conditions. Families have shared their experiences with the agency, indicating a focus on personalized care tailored to individual needs.
Room for Improvement
Feedback suggests that there may be areas for improvement in staff training and professionalism. Some clients have expressed concerns about the handling of medical supplies and adherence to safety protocols during home visits. Addressing these issues may enhance the overall quality of care provided.
Summary
Carilion Clinic Home Care in Roanoke, Virginia, offers a variety of home health services that many families have found beneficial. While there are positive aspects to the care provided, particularly in therapy effectiveness, some reviews highlight concerns regarding staff professionalism and infection control practices. Continuous improvement in these areas could contribute to a more consistent and reliable service experience for clients.
