Overview
TerraBella Pheasant Ridge, located in Roanoke, Virginia, is a senior living community offering assisted living and memory care services. The facility aims to provide affordable and person-oriented care while promoting a maintenance-free lifestyle for its residents. With a focus on creating a genuine connection and community, TerraBella seeks to enhance the quality of life for seniors through various support services and amenities.
Services & Support
At TerraBella Pheasant Ridge, residents can access a range of services tailored to their needs, including around-the-clock assistance for daily tasks in assisted living and specialized memory care for those experiencing memory loss. The dedicated staff is committed to delivering high-quality, person-centered support, although experiences vary among families regarding the consistency of care.
Care Approach & Staff
The staff at TerraBella is described by some families as kind and caring, particularly in the memory care unit. However, there are also reports of high staff turnover and a lack of empathy from management, which has raised concerns among families about the quality of care provided. While some caregivers are noted for their dedication, others have been criticized for neglectful practices, leading to a mixed perception of the facility’s overall care approach.
Who They Serve
TerraBella Pheasant Ridge serves seniors who require assistance with daily living activities as well as those in need of memory care support. The facility offers various living options to accommodate different needs, but families have reported challenges in communication and responsiveness from the staff, particularly regarding care updates and resident well-being.
Dining & Activities
Residents can enjoy chef-prepared meals that focus on Southern-style favorites and local specialties. The dining experience aims to foster connections among residents. Additionally, engaging daily activities are offered to enhance the residents’ quality of life, although some families have expressed concerns about the availability and execution of these activities.
Room for Improvement
Multiple reviews indicate a need for improvement in staff consistency and management responsiveness. Families have reported instances of neglect, such as residents being left in soiled linens and inadequate communication during critical times. Addressing these issues could significantly enhance the overall experience for residents and their families.
Summary
TerraBella Pheasant Ridge presents itself as a community that values connection and quality care for seniors. While there are positive experiences noted by some families regarding the staff’s dedication and the facility’s amenities, there are also significant concerns about care quality and management practices that potential residents and their families should consider.
