Overview
Laurels of University Park, located in Richmond, Virginia, is a skilled nursing facility that offers a range of care options, including rehabilitation, long-term care, and hospice services. The facility is conveniently situated near Interstate 64 and within five miles of three northwest Richmond hospitals, making it accessible for families and visitors.
Services & Support
Laurels of University Park provides a full spectrum of post-hospital services, including skilled nursing, rehabilitation, and memory care. The facility is equipped to manage various medical needs, offering respiratory management, restorative nursing, and assistance with activities of daily living. Families can expect support from a dedicated team of registered nurses, licensed practical nurses, and therapists, including physical, occupational, and speech therapists.
Care Approach & Staff
The care approach at Laurels of University Park emphasizes personalized attention and compassion. Many reviews highlight that the staff genuinely cares for residents, with some team members being described as exceptional. However, there are mixed experiences regarding staff responsiveness and the overall cleanliness of the facility. While some families appreciate the dedication of the staff, others have raised concerns about the level of care during busy times, particularly regarding personal hygiene and room conditions.
Who They Serve
This facility caters to a diverse population, including individuals requiring short-term rehabilitation after hospitalization, long-term nursing care, and those in need of hospice services. The environment is designed to accommodate various medical needs while also providing a home-like atmosphere.
Living Options & Amenities
Laurels of University Park features modern living amenities, including newly renovated rehabilitation suites and a therapy gym. The facility aims to create a welcoming environment for residents and their families, with ample parking available for visitors.
Dining & Activities
The facility offers dining options that prioritize healthy meals, and there are various activities designed to keep residents engaged. Families have noted that the staff is attentive and makes an effort to cater to the needs and preferences of the residents.
What Families Say
Families have shared a range of experiences at Laurels of University Park. Many express gratitude for the compassionate care provided by the staff, particularly in difficult times. However, there are also reports of staff shortages and issues with cleanliness and responsiveness. Some families have noted that while there are dedicated team members, the facility could benefit from improvements in overall management and care consistency.
Room for Improvement
Several reviews indicate that there is room for improvement at Laurels of University Park, particularly regarding staff responsiveness and the cleanliness of rooms. Families have expressed concerns about their loved ones’ well-being during nighttime hours and the need for more consistent personal care.
Summary
Laurels of University Park offers a range of skilled nursing and rehabilitation services in a conveniently located facility. While many families appreciate the compassionate care provided by the staff, there are notable concerns about cleanliness and staff responsiveness that potential residents and their families should consider. Overall, the facility aims to provide a supportive environment for those in need of medical care, with a focus on promoting quality of life for its residents.
