Overview
Canterbury Rehabilitation & Healthcare Center, located in Richmond, Virginia, is a skilled nursing facility that offers a range of specialized care including inpatient and outpatient therapy, orthopedic rehabilitation, wound care, and pulmonary rehab. The center is positioned close to major medical centers in Central Virginia, aiming to assist patients in their transition from hospital to home as they regain strength.
Services & Support
The facility provides a comprehensive continuum of care, including physical therapy and memory care services. However, reviews indicate significant concerns regarding the quality of care provided. Many families have expressed dissatisfaction with the attention their loved ones receive, highlighting issues such as inadequate response to call buttons and neglect of personal hygiene.
Care Approach & Staff
While some reviews commend the kindness and professionalism of certain staff members, there are numerous reports of poor staff engagement and inadequate patient care. Families have noted that staff often appear disengaged, with instances of neglect reported, including patients being left in soiled conditions for extended periods. The need for improved staff training and accountability has been emphasized by several reviewers.
Who They Serve
Canterbury serves a variety of patients, including those requiring skilled nursing care and rehabilitation services. However, the experiences shared by families indicate that the facility may not consistently meet the needs of its residents, particularly in terms of hygiene and overall patient care.
Living Options & Amenities
The facility is designed to accommodate a range of patients, but there have been significant concerns about the cleanliness and upkeep of the environment. Reviews frequently mention unpleasant odors and unsanitary conditions, which detract from the overall living experience.
Dining & Activities
Some residents have reported positive experiences with dining and activities, noting that food options and engagement opportunities are available. However, there are also reports of neglect in providing adequate nutrition and hydration to patients.
Room for Improvement
The facility has received multiple complaints regarding cleanliness, staff responsiveness, and overall patient care. Families have voiced concerns about the lack of adequate housekeeping and the need for improved communication and care protocols. Addressing these issues is crucial for enhancing the quality of care provided.
Summary
Canterbury Rehabilitation & Healthcare Center offers a range of rehabilitation and skilled nursing services in Richmond, Virginia. However, significant concerns regarding the quality of care, staff engagement, and facility cleanliness have been raised by families. Prospective residents and their families may want to consider these factors carefully when evaluating care options.
