Overview
Consumer Direct Care Network Virginia, located in Richmond, Virginia, serves as a Fiscal/Employer Agent (F/EA) for older adults and individuals with physical, intellectual, or developmental disabilities. The organization focuses on enabling clients to self-direct their care, promoting independence and safety in their homes and communities.
Services & Support
Consumer Direct Care Network Virginia specializes in providing services that allow clients to have greater choice and control over their care. This includes support for those who self-direct their in-home care, ensuring they can live successfully within their communities. The organization collaborates with the Department of Medical Assistance Services (DMAS) and Managed Care Organizations (MCOs) to facilitate these services.
Care Approach & Staff
The staff at Consumer Direct Care Network Virginia is often described as helpful and knowledgeable. Many families have expressed appreciation for specific representatives who have provided effective assistance, demonstrating patience and professionalism during interactions. However, there have been reports of inconsistent experiences, with some clients noting difficulties in receiving timely support or clear information from different representatives.
What Families Say
Reviews highlight a mix of positive and negative experiences. Some families commend individual staff members for their helpfulness and professionalism, particularly mentioning a representative who provided clear guidance and support. Conversely, several clients have expressed frustration regarding the challenges in communication and delays in payroll processing for caregivers. Issues such as the inability to get paid due to technical problems or inconsistent policies have led to significant dissatisfaction among users.
Room for Improvement
Feedback indicates that there are areas needing attention, particularly regarding the efficiency of the organization’s processes. Many clients have reported slow response times and complications with the payroll system, which can impact caregivers’ financial stability. Additionally, the accessibility of the online portal has been a concern, with users noting that it does not function well on mobile devices.
Summary
Consumer Direct Care Network Virginia aims to empower clients through self-directed care, offering a range of services for older adults and individuals with disabilities. While many families appreciate the support from specific staff members, there are notable challenges related to communication, payroll processing, and the functionality of their online services. Families considering this provider may wish to weigh these experiences as they make their decision.
