Overview
Manorhouse Assisted Living and Memory Care, located in Richmond, Virginia, offers a range of services including assisted living and memory care. This facility aims to provide quality care and a supportive environment for its residents.
Services & Support
Manorhouse provides various services tailored to meet the needs of its residents. These include assisted living, memory care, and hospice services. The facility is designed to support residents at different levels of care, ensuring they receive the appropriate assistance as needed.
Care Approach & Staff
The care approach at Manorhouse emphasizes a personalized experience. The staff includes nurses and certified nursing assistants (CNAs) who are noted for their dedication to the residents. However, reviews indicate a mix of experiences; while some staff members are described as caring and attentive, others reportedly displayed less favorable behavior towards residents. The executive director is recognized for his professionalism and commitment to the facility, which contributes positively to the overall environment.
Who They Serve
Manorhouse serves a diverse population, including individuals requiring memory care and those seeking assisted living solutions. The facility is designed to create a supportive community for residents, fostering friendships among them and with the staff.
Living Options & Amenities
The facility features a beautiful and clean environment, with amenities that include a Serenity Garden and various communal spaces for activities. Residents have access to themed dinners and engaging events, which are organized by the activities director. These efforts aim to enhance the residents’ quality of life and encourage social interaction.
Dining & Activities
Dining at Manorhouse is complemented by a range of activities designed to keep residents engaged. The dining team is noted for their friendliness, and there are efforts to incorporate fun themes into meals. Activities are organized regularly, including arts and crafts, which help create a lively atmosphere.
What Families Say
Families have shared varied experiences with Manorhouse. While some appreciate the caring nature of certain staff members and the engaging activities provided, others have expressed concerns regarding the consistency of care and communication from management. Positive feedback highlights the beautiful facility and the proactive approach of some staff in fostering a caring environment for residents.
Room for Improvement
Several reviews indicate areas where Manorhouse could enhance its services. Issues raised include inconsistent staff behavior, communication challenges with management, and concerns about the quality of care during critical times, particularly regarding hospice support. Families suggest that ongoing monitoring and open communication are essential for ensuring the best care for residents.
Summary
Manorhouse Assisted Living and Memory Care in Richmond, Virginia, presents a mixed picture of care and support. While many families appreciate the engaging activities and some dedicated staff, there are notable concerns regarding the consistency of care and communication. Potential residents and their families may want to consider these factors when evaluating Manorhouse as a care option.
